Direct Sales Representative (Multiple Positions)
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SBM Bank Kenya is recruiting Direct Sales Representatives to sell consumer banking products, develop business, generate leads, and manage customer relationships. Applicants may be posted to several listed locations, including Nanyuki.
- Selling and cross-selling consumer banking products
- Business growth, prospecting, and lead generation
- Customer documentation and account-opening support
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SBM Bank Kenya is recruiting Direct Sales Representatives to sell consumer banking products, develop business, generate leads, and manage customer relationships. Applicants may be posted to several listed locations, including Nanyuki.
- Selling and cross-selling consumer banking products
- Business growth, prospecting, and lead generation
- Customer documentation and account-opening support
- Locations include Nairobi, Mombasa, Nakuru, Nanyuki, and other regions
- Bachelor's degree and two years' experience required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LaikipiaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Direct Sales Representative (Multiple Positions) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to SBM Bank Kenya and the role in Laikipia.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Opened Career Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Direct Sales Representative (Multiple Positions) role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Laikipia under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research SBM Bank Kenya before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
November 3, 2026
Nanyuki
,
Laikipia
,
Kenya
Expiration date: January 2, 2027
2 Years
Gender: Both
Qualifications
Bachelor Degree
Job Description
Job Purpose
The Sales Representative will be responsible for introducing & selling the consumer banking products to potential customers. The main responsibilities include business growth & development, identifying opportunities to increase sales, and assisting in the development and execution of sales and marketing plans through offering exemplary customer excellence to build long-term profitable customer relationships.
We are looking to post successful applicants in the following locations: Nairobi, Mombasa, Kilifi, Kwale, Nakuru, Kericho, Narok, Kisii, Kilifi, Nanyuki.
KEY RESPONSIBILITIES
- Business Growth & Development – 60%
- Identify retail opportunities and prospects through systematic prospecting, visiting and onboarding of new potential retail customers in the signed-up scheme companies.
- Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of assigned Consumer Banking products and services.
- Provide direct sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales.
- Participate in specific consumer banking product campaigns to generate awareness to the customers.
- Meet and exceed targets for specific consumer banking sales campaigns on a weekly, monthly and quarterly basis.
- Ensure governance and compliance in processing of customer documentation aligned to account opening process for customers and submit to the line manager for review before submitting to Account Management Unit for processing.
- Follow up with customers to ensure seamless account opening process and 100% efficiency in delivery of newly opened account information.
- Relationship management – 30%
- Maintain a stable relationship with the companies’ key contacts by providing excellent quality service and maintaining high visibility through regular courtesy calls and visits.
- Maintain an updated record on the scheme portfolio at all times to mitigate losses.
- Liaise with business development teams to identify opportunities within their portfolios and to deepen relationships with the existing bank customers.
- Plan for and attend service open days & activations within selected scheme companies to handle queries.
- Customer Service – 10%
- Minimize customer attrition by offering the required solutions to the customer and proactively responding to queries and complaints.
- Achieve the required minimum client visits and customer engagement forums per year.
- Customer complaints and resolutions to be handled within the expected TAT. In case of escalations, follow through the approved bank escalation matrix.
- KEY QUALIFICATIONS AND COMPETENCES
- Knowledge, Skills and Experience required for this Role:
- Excellent understanding and interpretation of financial information.
- Working knowledge of the Bank’s products & services.
- Good understanding of the banking industry trends, regulation, banks processes & standard operating procedures.
- Sales experience, preferably in the banking or financial industry.
- Education:
- Minimum
- of a Certificate, with at least 3 years of sales experience in banking
- OR
- a Diploma/Bachelor’s degree with at least 1 year of sales experience in banking.
- Competencies required for this Role:
- Relationship Management & Interpersonal skills.
- Entrepreneurial and business acumen.
- Strong networking skills.
- Self-motivated and result oriented.
- Planning and organizing skills.