Job in Kenya
Diaspora Relationship Officer
CountyNairobiCityNairobiContractFull TimePosted2026-08-28Close dateNot specifiedExperience3 yearsSourceJobWeb Kenya
Diaspora Relationship OfficerSACCOBankingRelationship ManagementCustomer ServiceSalesNairobiFull TimeGraduate JobsFinancesalescall_center
AI summary
Tower Sacco is hiring a Diaspora Relationship Officer in Nairobi to manage diaspora customer relationships, drive sales and retention, cross-sell products, and ensure excellent service and compliance with KYC/AML procedures. The role requires a finance or business-related degree, at least 3 years of banking or financial institution experience, and strong customer-service and relationship-management skills.
- Relationship management and sales role focused on diaspora customers
- Requires 3+ years experience in banking or financial institution
- Bachelor's degree in Finance or business-related field required
- KCSE C Plain with C Plain in English and Mathematics required
- Full-time position based in Nairobi, Kenya
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Diaspora Relationship Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Tower Sacco and the role in Nairobi.
- Add concrete examples related to sales, call_center, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Diaspora Relationship Officer role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Tower Sacco before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Establish, build and strengthen one-on-one relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals
- Ensure that the Customer is central to the entire life cycle approach of maximizing sustainable value add to both the Customer and the SACCO.
- Establish and build knowledge and understanding of product and credit application processes to eliminate reworking and ensure acceptable turnaround times for customers.
- Maintain proper records (filing, update customer records on Core Banking system).
- Ensure that customers are well informed with regards to lending application processes , Credit maintenance processes and account conduct expectations.
- Clearly and transparently inform customers of contract/account terms and conditions, fees, rates and commissions where applicable. Be prepared to articulate the value added if challenged on pricing.
- Attend to all correspondence relating to the portfolio, including e-mails, phone calls, messages, documentation, queries and complaints.
- Appropriately Monitor initial activation and usage of transaction accounts and proactively take steps to mitigate dormancy.
- Assist in the growth of customer base and ensure retention of existing customers by continuously reviewing, recommending and cross selling suitable products to target customer segments based on needs.
- Assist in driving the Diaspora banking proposition through exceptional sales and service performance to the diaspora customers. Champion and deliver world class customer service by ensuring service excellence for customers and adherence to the SACCO’s Service Level Agreements.
- Ensure business growth within the given portfolio as handed over by the various diaspora agents and referrals.
- Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, readily to help at all times depending on the different time zones and providing professional resolution of problems/issues.
- Maintain a well-developed working knowledge of the complete line of products and services offered taking responsibility to keep up to date and request assistance for further development needs.
- Provide a customer
Experience
- that is consistent across all touch points and enhance customer satisfaction, loyalty and retention and provide a differentiated
- form other providers in the market.
- Manage Diaspora clients’ requests/transactions in compliance with the SACCO policies, procedures and guidelines with zero tolerance to operational risk & frauds.
- Exercise due diligence in operations on Know your customer (KYC), Anti-money laundering (AML) to prevent and detect frauds and forgeries.
- Assist in organizing networking forums for existing and prospective customers
- Client-relationship review/assessment to determine and address:
- Customer satisfaction
- Product usage
- Needs gap analysis
- Multi-banked situation
- Any other duties assigned by the Operations Manager, Head of Operations, Diaspora Relationship officer and the C.E.O
- of 3 years in Banking/Financial institution environment.
- Exposure in sales/customer service will be an added advantage.
- KCSE C Plain with C (Plain) in English & Mathematics
- Age above 24 years
- Excellent interpersonal & communication skills.
- Strong analytical and problem-solving skills.
- Relationship management skills
- Results driven
Preferred Qualifications
- & SPECIFICATIONS
- Bachelor’s degree in a Finance/business related field /any other relevant discipline.
- Have at least a minimum
Source and provenanceSource: JobWeb Kenya. Last checked: 2026-08-28.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.