Deputy Manager, Reservations and Guest Relations at The Central Bank Of Kenya Institute O…
AI summary
This is a deputy manager role at CBK-IMS in Nairobi, focusing on reservations and guest relations. The role involves overseeing reservation processes, managing events, and ensuring excellent customer experience. Candidates need a bachelor's degree and at least 5 years of relevant experience.
- Oversee reservation process and team
- Manage events and conferences
- Requires Bachelor's degree and 5+ years experience
- Work at a central bank institute
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, cleaning, hospitalityThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Deputy Manager, Reservations and Guest Relations at The Central Bank Of Kenya Institute O… evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Opened and the role in Nairobi.
- Add concrete examples related to security, cleaning, hospitality, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Opened Career Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- MediumThe employer is not clearly identified in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Deputy Manager, Reservations and Guest Relations at The Central Bank Of Kenya Institute O… role in security, cleaning?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Opened before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Deputy Manager, Reservations and Guest Relations at The Central Bank Of Kenya Institute Of Monetary Studies (CBK-IMS) by Central Bank of Kenya (CBK) in Hospitality Management Nairobi , KENYA 2026-07-28 Job Overview Date Posted 2026-07-28 Location Nairobi , KENYA Expiration date 2026-09-28
Experience
Location: Nairobi , KENYA Phone Number: +254 20 286 1000 or +254 20 286 3000 +254 20 286 1000 or +254 20 286 3*** show Email: comms@centralbank.go.ke Social Media Links: https://www.centralbank.go.ke/
5+ Years Gender Both Qualification Bachelor Degree Job Description
standards and reservation policies. Analyse trends in facility utilization for planning and reporting. Support digital transformation of reservation processes to enhance efficiency. Develop linkages with international and local travel & hotel associations and organizations. Strengthen existing and introduce new market driven business services. Technical and Operational
Division. Provide function sheets with a good lead time for effective provision of service by the supporting sections i.e. Hospitality Services, cleaning, gardening, ITD and security. Resolve complex guest issues or complaints. Hold regular meetings with the service vendor to discuss event bookings and client feedback. Effectively market the Institute as a World class one stop Conference Venue. Manage the Conference and events Budget. Ensure prompt issuance of client’s invoices. Other
Minimum five (5) years’
in a similar role. Demonstrable
in Events Management. Share this post Facebook Twitter LinkedIn WhatsApp Related Jobs Deputy Manager, Hospitality & Housekeeping Services at The Central Bank Of Kenya Institute Of Monetary Studies (CBK-IMS) Hospitality Management Nairobi , KENYA Full Time Application ends: 2026-08-17 Apply Now Central Bank of Kenya (CBK) View Company Profile Categories: Government & Public Sector Founded Date: 1966
Job Purpose
The role holder will be responsible for managing the reservation process and ensuring a seamless customer experience. The Head reservations will optimize space allocation, coordinate and organize meetings, workshops, seminars, conventions, conferences, corporate meetings and all other Institutional events. Key Duties and
Responsibilities
Strategic
Develop guest
Effectively communicate and coordinate the section’s activities. Supervise the reservations team and ensure accuracy in bookings. Handle escalations and ensure customer satisfaction. Collaborate with other departments to optimize resource allocation. Lead and manage the logistical and administrative aspects of events and conference coordination. Develop mechanism to retain existing and attract new conferencing clientele. Provide support for guests and conference attendees by ensuring prompt and appropriate response to their needs. Coordinate with the Head, Guest Relations to develop efficient processes to collect and promptly respond to guest feedback. Develop a competitive rate card and pricing points for events and conferences in conjunction with other relevant managers including the Hospitality Services Manager. Identify new event and conference opportunities for the organization and work to publicize and market the Client
Coordinate activities for in-house Meetings and events. Communicate the event schedules to Management and staff at the Institute. Provide critical information on events to the Institute Management team. Ensure proper record keeping and reporting on occupancy and revenue. Any other duties allocated by Manager, Conference and Events. Qualifications Bachelor’s Degree in Hospitality, Communication, Marketing, Public Relations or Related Work