Deputy Manager, Hospitality & Housekeeping Services at The Central Bank Of Kenya Institut…
AI summary
This role oversees outsourced hospitality operations including catering, laundry, accommodation, and cleaning at the Central Bank of Kenya Institute of Monetary Studies in Nairobi. The deputy manager ensures service quality, compliance with health and safety standards, and coordination with vendors. Candidates need a Bachelor's degree and 5+ years of experience.
- Oversee outsourced hospitality and housekeeping services
- Ensure compliance with health and safety standards
- Bachelor's degree and 5+ years experience required
- Coordinate with vendors and internal departments
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in cleaning, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Deputy Manager, Hospitality & Housekeeping Services at The Central Bank Of Kenya Institut… evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Opened and the role in Nairobi.
- Add concrete examples related to cleaning, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Opened Career Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- MediumThe employer is not clearly identified in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Deputy Manager, Hospitality & Housekeeping Services at The Central Bank Of Kenya Institut… role in cleaning, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Opened before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Deputy Manager, Hospitality & Housekeeping Services at The Central Bank Of Kenya Institute Of Monetary Studies (CBK-IMS) by Central Bank of Kenya (CBK) in Hospitality Management Full Time Nairobi , KENYA 2026-07-28 Job Overview Date Posted 2026-07-28 Location Nairobi , KENYA Expiration date 2026-09-28
Experience
Location: Nairobi , KENYA Phone Number: +254 20 286 1000 or +254 20 286 3000 +254 20 286 1000 or +254 20 286 3*** show Email: comms@centralbank.go.ke Social Media Links: https://www.centralbank.go.ke/
5+ Years Gender Both Qualification Bachelor Degree Job Description
across the facility, supervise Hospitality and Housekeeping officers and act as the key liaison with outsourced service providers. Key Duties and
Division’s objectives. Lead the operationalization of service-level agreements (SLAs), quality standards and performance indicators for outsourced services. Participate in needs assessment and planning for improvements in accommodation, Cleaning, Laundry, Catering and outdoor maintenance services. Contribute to Annual Budgeting, Procurement Planning and Resource Allocation for Hospitality, Cleaning and Gardening operations. Provide insights and data to inform vendor evaluations, contract renewals and service enhancements. Robust internal controls to ensure zero risk occurrence. Technical and Operational
At least, five (5) years’
in a similar role. Share this post Facebook Twitter LinkedIn WhatsApp Application ends: 2026-08-16 Apply Now Central Bank of Kenya (CBK) View Company Profile Categories: Government & Public Sector Founded Date: 1966
Job Purpose
The role holder will support the Head, Hospitality Services in overseeing the delivery of outsourced Hospitality Operations including Catering, Laundry, Accommodation, Gardening and Cleaning of public areas. He/She will ensure service quality, compliance with Health and Safety standards, efficient coordination with internal departments, and continuous improvement of guest and staff
Responsibilities
Strategic
Support the development and implementation of the Hospitality, Cleaning and Gardening services strategy in alignment with the Client
Coordinate day-to-day supervision of Catering, Laundry, Housekeeping, Gardening and outsourced cleaning to ensure adherence to SLAs. Conduct regular inspections of guest rooms, public areas, gardens, pathways and service facilities, documenting findings and ensuring corrective action. Ensure that accommodation facilities are clean, well-maintained, furnished and adequately stocked in collaboration with the vendor. Oversee quality and hygiene standards in food production, service and waste management as delivered by outsourced service providers. Review cleaning schedules, cleaning frequencies, deep-cleaning plans and ground maintenance plans. Address and resolve service gaps, complaints or escalations related to Hospitality, Cleaning and Gardening. Verify compliance with occupational health and safety standards, including chemical handling, waste disposal and food safety protocols. Coordinate Hospitality and Cleaning support for conferences, events and high-profile delegations. Supervise Hospitality Services Officers, Housekeeping Officers, and Cleaners/Office Assistants assigned internally to monitoring roles. Prepare operational reports including inspection summaries, compliance reports, inventory updates and incident logs. Provide innovative solutions to clients within allowed limits of the existing vendor contracts. Other
Hold regular meetings with the Vendor to address any compliments/complaints arising from clients. Participate in vendor selection processes, tender evaluations and contractor onboarding. Provide training, guidance and coaching to staff and outsourced service supervisors on service standards and customer service expectations. Support internal audits, compliance reviews and risk mitigation measures related to outsourced operations.5 Ensure proper documentation of service records, logs, checklists and inventory information. Perform any other duty as assigned by the Head, Hospitality and Housekeeping Services. Qualifications Bachelor’s Degree in Hospitality Management, Facilities Management, Housekeeping Management or a related field. Professional certification in Housekeeping, Food Safety, Contract/Vendor Management or facilities operations is an added advantage. Training in occupational health and safety (OHS), HACCP or hygiene standards is an added advantage. Working knowledge of Hospitality Operations, Accommodation Standards, Cleaning systems and outsourcing frameworks. Work