Delivery Owner
AI summary
CloudFactory is hiring a Delivery Owner in Nairobi to lead end-to-end delivery of complex, multi-region client projects. This senior role requires strong operational and commercial skills, stakeholder management at executive level, and the ability to drive outcomes in fast-changing environments. The position is full-time and hybrid, targeting candidates with 7+ years of service delivery or project management experience.
- Senior delivery role owning end-to-end client outcomes
- Hybrid, full-time position based in Nairobi
- Requires 7+ years in service delivery or project/program management
- Involves executive-level stakeholder and governance management
- Focus on complex, multi-region and high-pressure accounts
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required7+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, factory, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Delivery Owner evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CloudFactory and the role in Not specified.
- Add concrete examples related to security, factory, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Delivery Owner role in security, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CloudFactory before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
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Original source description
- Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
- contact us
- CloudFactory is changing the way the world works by providing an on-demand, digital workforce for scaling critical business processes in the cloud.
- We’re also on a mission to create meaningful work for as many people as possible.
- Read more about this company
- Delivery Owner
- Job Type
- Full Time
- ,
- Hybrid
- Qualification
- BA/BSc/HND
Experience
7 years
Location
Nairobi
Job Field
Project and Program Management
Role Summary
As a Delivery Owner, you are responsible for the delivery of complex client projects across global and multi-region environments.
This is a senior delivery role requiring strong operational expertise, commercial awareness, and confident decision-making in fast-moving, ambiguous environments. The role owns end-to-end delivery outcomes and coordinates across multiple internal teams and client stakeholders to ensure commitments are delivered successfully.
Success in this role requires strong ownership, urgency, problem-solving ability, and the confidence to act independently without waiting for direction.
You will Support Accounts Characterised By:
Global / multi-region delivery
Executive-level stakeholders
Specialised talent
Regulatory and compliance
7+ years in Service Delivery, Project/Program Management, Operations, or Client Delivery roles
managing complex, multi-country or enterprise accounts
Strong
with executive stakeholders and high-pressure delivery environments
Solid understanding of commercial impact, risk, and workforce coordination
Check how your CV aligns with this job
Method of Application
Interested and qualified? Go to
CloudFactory on jobs.workable.com
to apply
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Requirements
- Customised delivery solutions
- Frequent change, ambiguity, and escalations
- High operational intensity
- Maintain strong governance and reporting standards
- What Sets You Apart
- You are highly self-driven, calm under pressure, and decisive. You take full ownership of outcomes and are comfortable operating independently in ambiguity.
- You communicate clearly at all levels, build trust quickly across diverse stakeholders, and are confident, challenging and influencing when needed.
- You are commercially aware, solutions-focused, and comfortable making decisions that balance client needs with operational reality. You know how to drive execution through others in a matrix environment without relying on direct authority.
- Success Measures
- SLA / KPI delivery
- Client satisfaction and retention
- Delivery against commitments
- Operational stability
- Risk and escalation management
- Governance and compliance adherence
- Effective cross-functional execution
- Revenue and Margin attainment
Responsibilities
- Delivery Ownership
- Own end-to-end delivery performance (SLAs, KPIs, quality, timelines, commercial outcomes in partnership with the DSL, SL)
- Lead delivery in complex, fast-changing environments
- Take full accountability for client commitments and outcomes
- Identify risks early and drive resolution
- Lead the resolution of incidents and ensure service continuity
- Balance client expectations with operational and commercial realities
- Client & Stakeholder Management
- Build trusted relationships with senior client stakeholders (Directors, VPs, Executives)
- Lead governance and delivery discussions
- Provide clear recommendations and solutions
- Challenge unrealistic expectations constructively
- Act as a trusted delivery partner to the client
- Cross-Functional Delivery Leadership
- Coordinate project delivery teams at all levels for successful delivery
- Drive accountability and execution across all delivery contributors
- Align internal teams (Ops, Talent, Finance, Compliance etc) to deliver priorities
- Remove blockers and manage dependencies
- Influence stakeholders without direct authority
- Support workforce planning for specialised talent needs
- Governance & Compliance
- Ensure compliance with contractual, regulatory, legal, and security