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Debt Collection Team Leader

Jaysur Cognitive Management Limited Nairobi Full Time Posted 2026-08-20
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CountyNairobiCityNairobiContractFull TimePosted2026-08-20Close dateNot specifiedExperience3 yearsSourceBrighterMonday KenyaSalaryKSh 15,000 - 30,000
debt collectionteam leadercollections managerfintechnairobifull timemid levelcredit recoveryauto loancompliancecall_centerfinance
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AI summary

A growing fintech company is hiring an experienced Debt Collection Team Leader in Nairobi to lead and motivate a collections team, meet targets, and ensure compliance with company policies and CBK regulations. The role involves planning collection strategies, handling escalated cases, managing team performance, and preparing daily to monthly reports. Full-time position with a salary range of KSh 15,000–30,000.

  • Lead and manage a debt collection team to achieve targets
  • 3–5 years credit/auto loan collection management experience required
  • At least 1 year team leadership experience needed
  • Must be familiar with CBK collection and complaints regulations
  • Fluent in English and Swahili required
  • On-site collection work in Nairobi and surrounding areas
  • Full-time role, Monday to Friday 8 to 5

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Source salary available

The source lists KSh 15,000 - 30,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.

Can you qualify for this role?

  • Required3+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in call_center, finance, Customer Service & SupportThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in NairobiThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Debt Collection Team Leader evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Jaysur Cognitive Management Limited and the role in Nairobi.
  • Add concrete examples related to call_center, finance, Customer Service & Support, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.

Source and safety check

  • BrighterMonday Kenya
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Debt Collection Team Leader role in call_center, finance?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Nairobi under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Jaysur Cognitive Management Limited before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

  • J
  • Debt Collection Team Leader
  • Jaysur Cognitive Management Limited
  • Customer Service & Support
  • 1 month ago
  • Easy apply
  • Nairobi
  • Full Time
  • Banking, Finance & Insurance
  • KSh
  • 15,000 - 30,000
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  • Job summary
  • Our client, a growing fintech company, is seeking an experienced Debt Collection Team Leader to lead, manage, motivate and guide the team to achieve collection targets while ensuring compliance with company policies and regulatory requirements.
  • Min Qualification:
  • Diploma

Experience

  • Level:
  • Mid level
  • Length:
  • 3 years
  • Language Requirement:
  • English
  • Working Hours:
  • Full Time - 8 to 5
  • Applicant
  • Location:
  • Kenya
  • Job descriptions &
  • · 3–5 years of credit/auto loan collection management
  • in Kenya.
  • · At least 1 year of team leadership experience.
  • · Fluent in English and Swahili.
  • · Familiar with CBK regulations on collection and complaints.
  • · Able to read and understand reports.
  • · Proficient in Excel and Word.
  • · Familiar with on-site collection in Nairobi and surrounding areas.
  • · Honest, results-oriented and compliance focused.
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  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
  • Report Job

Requirements

  • requirements.
  • KEY

Responsibilities

  • · Plan daily/weekly collection targets and allocate overdue accounts.
  • · Lead daily morning and evening meetings and monitor team performance.
  • · Track collection metrics and calculate team commissions.
  • · Manage team discipline, attendance and performance.
  • · Apply collection strategies based on overdue days (S0 to S4).
  • · Handle escalated cases and negotiate payment solutions.
  • · Ensure accurate system updates and daily account reconciliation.
  • · Analyze risks and adjust collection strategies.
  • · Ensure compliance with collection guidelines and handle customer complaints.
  • · Prepare daily/weekly/monthly reports and improve scripts and processes.
  • QUALIFICATIONS &
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-09-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.