Job in Kenya
Debt Collection Officer
CountyNairobiCityNairobiContractFull TimePosted2026-08-21Close dateNot specifiedExperience1 yearSourceBrighterMonday Kenya
debt collection officercollectionscredit managementnairobifull timeentry leveldiplomaloan recoveryfinancial servicessales and marketingsalesno_experience
AI summary
Ranvic Debt Solutions Limited is hiring a Debt Collection Officer in Nairobi to manage non-performing loan accounts and implement collection strategies. The role involves monitoring delinquent portfolios, contacting customers, negotiating settlements, and preparing monthly collection reports. A diploma with at least one year of experience in collections, credit, or sales is required.
- Entry-level role requiring a diploma and at least 1 year of collections or credit experience
- Full-time position based in Nairobi with standard 8 to 5 working hours
- Involves portfolio monitoring, customer contact, dispute resolution, and settlement negotiations
- Strong analytical, communication, and stakeholder management skills required
- Fluency in spoken and written English is mandatory
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, no_experience, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Debt Collection Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ranvic Debt Solutions Limited and the role in Nairobi.
- Add concrete examples related to sales, no_experience, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Debt Collection Officer role in sales, no_experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ranvic Debt Solutions Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- DEBT COLLECTION OFFICER
- Ranvic Debt Solutions Limited
- Yesterday
- Easy apply
- New
- Nairobi
- Full Time
- Confidential
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- Job summary
- The overall objective of this role is to follow up on non-performing loan accounts and implement a Collection action plan to achieve timely and maximum loan Collection.
- Min Qualification:
- Diploma
Experience
- Level:
- Entry level
- Length:
- 1 year
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Kenya
- Job descriptions &
- Possession of a Diploma in any field from a recognized
- Institution with at least 1 years’
- in Collection/Credit or Sales
- and Marketing environment
- Diploma (Banking/Credit management background will have
- an added advantage)
- Demonstrate a clear understanding of Collection
- processes with sound understanding of debt Collection process and
- techniques.
- Strong analytical power, good problem solving skills
- and ability to work under immense pressure.
- Good communication and interpersonal skills to manage
- stakeholders.
- Fluency in both spoken and written English is a must.
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- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
- JOB SUMMARY
- The overall objective of
- this role is to follow up on non-performing loan accounts and implement a Collection
- action plan to achieve timely and maximum loan Collection.
- KEY
Responsibilities
- Reporting to Team Leader,
- Debt Collection Officer will:
- Monitor allocated portfolio of delinquent loans
- facilities and determine appropriate collections strategy within
- pre-determined policies, guidelines and regulation.
- Perform various duties on assigned accounts such as
- recording, verification and validation of customer’s details as received
- from clients.
- Advise customer on ways of clearing their debts while
- communicating with them on the importance of paying their debts and
- consequences of non-payment.
- Resolve and mediate disputes between customers and
- principals/clients.
- Locate and notify customers on defaulted loan accounts
- by mail, telephone, or scheduled visits in order to recover payments.
- Prepare approval requests for negotiated settlements
- and follow up until account is fully settled and the balance paid off.
- Maintain and prepare monthly collections reports,
- updates and status.
- Initiate demand and reminder letters to all defaulting
- customers and review all credit accounts for proper documentation and
- monitoring.
- Initiate the clearance process on cleared debts once
- you receive payment proof and have the same shared to relevant clients.
- Provide customers with their correct account details
- e.g. loan balance and account numbers.
- Maintaining data integrity and keep customer details
- confidential.
- Responding to all customer correspondences via e-mail,
- telephone and postal mail.
- REQUIRED QUALIFICATIONS AND
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-08-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.