Debt Collection Agents
AI summary
Zevra Gray Ltd is hiring experienced, results-driven Debt Collection Agents in Kenya. You will manage pre-due and overdue accounts, negotiate repayment plans, maintain collection records, and support debt recovery targets. The role offers a base salary of KSh 15,000–30,000 plus commission on a full-time basis.
- Base pay KSh 15,000–30,000 plus commission
- Full-time role, Monday to Friday 8 to 5
- Requires diploma and minimum 2 years collection experience
- Experience in banking, SACCO, or FinTech is an added advantage
- Applicants must be based in Kenya
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 15,000 - 30,000 Plus Commission. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, finance, Customer Service & SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Debt Collection Agents evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Zevra Gray Ltd and the role in Not specified.
- Add concrete examples related to call_center, finance, Customer Service & Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Debt Collection Agents role in call_center, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Zevra Gray Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
DEBT COLLECTION AGENTS
Zevra Gray Ltd
Customer Service & Support
2 weeks ago
Easy apply
New
Kenya
Full Time
Banking, Finance & Insurance
KSh
15,000 - 30,000
Plus Commission
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Job summary
We are seeking experienced, dedicated and results-driven Collection Agents to join our growing team. The successful candidates will be responsible for managing both pre due and overdue accounts, negotiating repayment arrangements, maintaining accurate collection records, and supporting the achievement of the company's debt recovery objectives .
Min Qualification:
Diploma
Experience
- Level:
- Mid level
- Length:
- 2 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Kenya
- Job descriptions &
- Diploma in Finance, Accounting, Credit Management, Business Administration, or a related field.
- Minimum of two (2) years'
- in debt collection, credit control, customer service, or finance operations.
- Strong understanding of credit policies, debt recovery procedures, and collection practices.
- working in a financial institution, lending company, SACCO, or FinTech environment will be an added advantage.
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- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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Requirements
- Job Description
- Key
Responsibilities
- Follow up on assigned overdue accounts through phone calls, SMS, and emails.
- Maintain accurate and detailed records of all collection activities and client interactions.
- Negotiate repayment plans and monitor adherence to agreed payment arrangements.
- Update payment commitments (PTPs), broken promises, and client feedback in the system.
- Escalate chronic defaulters and unresponsive accounts to the Recovery and Legal teams.
- Verify outstanding balances and client information before initiating recovery actions.
- Coordinate with the Finance team to resolve disputed balances and account discrepancies.
- Prepare and submit daily, weekly, and monthly collection reports.
- Identify high-risk accounts and recommend appropriate recovery actions.
- Ensure confidentiality of client information and maintain professional conduct at all times.
- Participate in team meetings, training sessions, and performance reviews aimed at improving collection efficiency and reducing bad debt.
- Qualifications and