Job in Kenya
Debt Collection Agents
CountyNairobiCityNairobiContractFull TimePosted2026-09-11Close dateNot specifiedExperience5 yearsSourceBrighterMonday KenyaSalaryKSh 15,000 - 30,000
debt collectioncollections agentfinancenairobifull timecrmrecoveryentry levelno_experiencefinanceCollectionsFinance
AI summary
Jaysur Cognitive Management Limited is hiring Debt Collection Agents in Nairobi to manage overdue loan accounts and drive recovery through phone and digital outreach. The role involves negotiating repayment plans, maintaining accurate records, and meeting collection targets. Salary is KSh 15,000 – 30,000 with full-time hours.
- Full-time role based in Nairobi with structured collections work
- Salary range KSh 15,000 – 30,000
- Requires 5 years of experience and a Bachelor’s degree
- Uses phone, SMS, WhatsApp, email and CRM tools for collections
- Emphasizes compliance, confidentiality and professional customer engagement
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 15,000 - 30,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in no_experience, finance, CollectionsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Debt Collection Agents evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jaysur Cognitive Management Limited and the role in Nairobi.
- Add concrete examples related to no_experience, finance, Collections, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Debt Collection Agents role in no_experience, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jaysur Cognitive Management Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- J
- Debt Collection Agents
- Jaysur Cognitive Management Limited
- Accounting, Auditing & Finance
- Yesterday
- Easy apply
- New
- Nairobi
- Full Time
- Banking, Finance & Insurance
- KSh
- 15,000 - 30,000
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- Job summary
- e Debt Collection Agent will be responsible for managing assigned overdue loan accounts and maximizing debt recovery through professional telephone and digital collections, customer engagement, repayment negotiations, and consistent follow-up.
- Min Qualification:
- Bachelors
Experience
- Level:
- Entry level
- Length:
- 5 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Kenya
- Job descriptions &
Requirements
- 2. Key ResponsibilitiesA. Debt Collection & Recovery
- Contact customers with overdue loans through
- telephone calls, SMS, WhatsApp, email and other approved communication channels
- .
- Follow up consistently on assigned delinquent accounts to secure payment.
- Communicate outstanding balances, payment due dates and available repayment options accurately.
- Negotiate
- structured repayment plans
- within approved company guidelines.
- Follow up on broken promises-to-pay and missed instalments.
- Encourage customers to make timely payments and prevent further delinquency.
- Escalate accounts requiring further recovery action in accordance with company procedures.
- B. Customer Engagement
- Understand the reasons behind customers' payment difficulties and identify appropriate repayment solutions.
- Maintain a professional, respectful and solution-oriented approach when dealing with customers.
- Handle customer complaints, disputes and payment-related queries effectively.
- Provide accurate information regarding loan balances, repayment arrangements and payment channels.
- Maintain positive customer relationships while pursuing recovery objectives.
- C. Portfolio Management
- Manage an assigned portfolio of delinquent accounts effectively.
- Prioritize accounts based on
- age of debt, outstanding balance, risk level and recovery probability
- .
- Review customer payment history and collection notes before making follow-up calls.
- Monitor repayment commitments and ensure agreed payments are received.
- Identify accounts showing increased risk of default and escalate them promptly.
- D. Collections Administration & Documentation
- Maintain accurate and up-to-date records of all collection activities.
- Record customer conversations, commitments, payments, disputes and follow-up actions in the
- collections system/CRM
- .
- Ensure all promises-to-pay are accurately captured and monitored.
- Prepare daily and weekly collection reports as required.
- Reconcile collection information and report discrepancies to the supervisor.
- Maintain complete and confidential customer records.
- E. Recovery Targets & Performance
- Meet or exceed
- daily, weekly and monthly recovery targets
- .
- Achieve agreed contact, promise-to-pay and repayment conversion targets.
- Monitor individual portfolio performance and take corrective action where necessary.
- Participate in collection campaigns aimed at improving recovery rates.
- Provide regular updates on difficult, high-value or high-risk accounts.
- F. Compliance & Data Protection
- Conduct all collection activities in accordance with
- company policies, applicable laws, regulatory
- and approved collection procedures
- .
- Maintain strict confidentiality of customer financial and personal information.
- Use customer information only for legitimate and authorized collection purposes.
- Avoid harassment, intimidation, misleading representations or unauthorized disclosure of customer information.
- Escalate suspected fraud, identity issues, disputes or compliance concerns to the appropriate department.
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- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-09-12.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.