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Debt Collection Agent

Newark Frontiers Ltd Nairobi Full Time Posted 2026-08-01
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CountyNairobiCityNairobiContractFull TimePosted2026-08-01Close dateNot specifiedExperience1 yearSourceBrighterMonday Kenya
debt collection agentcollectionsmicrofinancenairobifull timeentry levelloans recoverysales and marketingtarget drivenfinancesalescall_center
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AI summary

Newark Frontiers Ltd, a credit-only microfinance institution, is hiring a Debt Collection Agent in Nairobi to recover outstanding defaulted loans from a large client portfolio. The role has strict daily, weekly and monthly collection targets and reports to the Collections Manager. Candidates should have a diploma, at least 1 year of collections or sales experience, and strong English communication skills.

  • Full-time role based in Nairobi with structured 8 to 5 working hours
  • Strict daily, weekly and monthly debt collection targets
  • Reports to the Collections Manager in a microfinance institution
  • Requires diploma and 1-2 years collections, credit or sales experience
  • Application requires CV and cover letter with 'DEBT COLLECTION AGENT' on the subject line

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • Required1+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in sales, call_center, no_experienceThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in NairobiThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Debt Collection Agent evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Newark Frontiers Ltd and the role in Nairobi.
  • Add concrete examples related to sales, call_center, no_experience, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

  • BrighterMonday Kenya
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Debt Collection Agent role in sales, call_center?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Nairobi under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Newark Frontiers Ltd before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

  • Debt collection Agent
  • Newark Frontiers Ltd
  • Accounting, Auditing & Finance
  • 1 week ago
  • Easy apply
  • New
  • Nairobi
  • Full Time
  • Banking, Finance & Insurance
  • Confidential
  • Share link
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  • Job summary
  • To collect outstanding defaulted loans. The role has strict daily targets, weekly targets and monthly targets.
  • Min Qualification:
  • Diploma

Experience

  • Level:
  • Entry level
  • Length:
  • 1 year
  • Language Requirement:
  • English
  • Working Hours:
  • Full Time - 8 to 5
  • Applicant
  • Location:
  • Nairobi, Kenya
  • Job descriptions &
  • in collection/credit or sales and marketing.
  • Previous debt collection
  • Aggressive
  • Critical thinker
  • Emotional intelligence( dealing with different personalities)
  • Computer Literate and English Proficiency.
  • Fluent in both spoken and written English.
  • Good communication and interpersonal skills to manage stake holders.
  • Send your application letter and CV indicating DEBT COLLECTION AGENT on the subject line.
  • Log In and Apply
  • Important safety tips
  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
  • Report Job

Requirements

  • Newark Frontiers limited is a credit only microfinance institution that offers financial solutions to small and medium enterprise (SMEs).
  • Reporting to: Collections Manager
  • Job Summary
  • To collect outstanding defaulted loans. The role has strict daily targets, weekly targets and monthly targets. Productivity is measured by the amounts collected from the non-performing loans.
  • Duties and

Responsibilities

  • a) Collect outstanding debts as per the targets given.
  • b) Negotiation of payment plans and booking Promises to pay (ptp’s)
  • c) Consistently follow up on customers to make payments.
  • d) Instruct customer on ways of clearing their debt, while communicating to them the importance of paying their debt and consequences of non-payment.
  • e) Manage a huge portfolio of clientele in a timely manner
  • f) Establish reasons for overdue payments and to review the credit terms for easier settlement of debts.
  • g) Respond to customer’s enquiries and complaints.
  • h) Provide customers with their correct account details e.g., balances.
  • i) Effect the most suitable debt recovery method and techniques.
  • j) Maintain high customer service in a timely and efficient manner.
  • k) Investigate and resolve any customer queries and complains through verbal or written correspondence in line with Newark policies.
  • l) Retain customer loyalty while initiating processes for collection of payments
  • m) Preparation of reports as required.
  • Qualifications
  • Diploma in any related field from a recognized institution with at least 1-2years
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-08-11.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.