Job in Kenya
Debt Collection Agent
CountyNairobiCityNairobiContractFull TimePosted2026-08-07Close dateNot specifiedExperience1 yearSourceBrighterMonday KenyaSalaryKSh 15,000 - 30,000 Plus Commission
debt collection agentcollectionsfinancenairobifull timecommissionmid levelcustomer servicephone basedbankingcall_centerfinance
AI summary
Jaysur Cognitive Management Limited is hiring a results-driven Debt Collection Agent in Nairobi. The role involves contacting customers by phone, negotiating payment plans, recording call details, and meeting collection targets while maintaining professional customer service. The position offers a base salary of KSh 15,000–30,000 plus commission on a full-time rotating schedule.
- Base pay KSh 15,000–30,000 plus commission
- Full-time role with rotating schedule in Nairobi
- Requires 1–2 years debt collection experience
- Diploma in Business Management or relevant course needed
- Focus on phone-based collections and payment negotiations
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 15,000 - 30,000 Plus Commission. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, finance, Customer Service & SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Debt Collection Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jaysur Cognitive Management Limited and the role in Nairobi.
- Add concrete examples related to call_center, finance, Customer Service & Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Debt Collection Agent role in call_center, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jaysur Cognitive Management Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
- J
- Debt Collection Agent
- Jaysur Cognitive Management Limited
- Customer Service & Support
- 1 month ago
- Easy apply
- Nairobi
- Full Time
- Banking, Finance & Insurance
- KSh
- 15,000 - 30,000
- Plus Commission
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- Job summary
- We are looking for a results-driven and customer-focused Collection Agent to join our team. You will be responsible for contacting customers, negotiating payments, and ensuring timely recovery of overdue accounts while maintaining excellent customer service.
- Min Qualification:
- Certificate
Experience
- Level:
- Mid level
- Length:
- 2 years
- Language Requirement:
- English
- Working Hours:
- Full Time - Rotating Schedule
- Applicant
- Location:
- Kenya
- Job descriptions &
- in debt collection
- Excellent communication skills
- Basic computer skills
- Ability to work under pressure
- High self-discipline and high attendance rate
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
- ROLES AND
- Diploma in Business Management or relevant Course
- 1–2 years’
Responsibilities
- Contact customers by phone to collect overdue payments.
- Negotiate payment plans.
- Accurately record call content.
- Achieve daily and monthly collection targets.
- Professionally handle customer objections.
- Report difficult cases when necessary.
- JOB
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-09-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.