Job in Kenya
Debt Collection Agent
CountyNairobiCityNairobiContractFull TimePosted2026-08-22Close dateNot specifiedExperience1 yearSourceJobWeb Kenya
debt collectioncollections agentcredit managementnairobifull timediploma1-2 yearssalesnegotiationrecoverysalesinternship
AI summary
Finley International Limited is hiring a Debt Collection Agent in Nairobi to manage assigned accounts, contact customers on overdue payments, negotiate settlements, and prepare collection reports. The role requires a Diploma, 1–2 years of experience in collections, credit, or sales, strong communication skills, and fluency in English.
- Debt recovery role with customer contact via phone, mail, and visits
- Requires Diploma and 1–2 years collections, credit, or sales experience
- Strong communication, negotiation, and analytical skills needed
- Fluency in spoken and written English is mandatory
- Computer literacy and ability to work under pressure required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Debt Collection Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Finley International Limited and the role in Nairobi.
- Add concrete examples related to sales, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Debt Collection Agent role in sales, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Finley International Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Key
Responsibilities
- Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from clients.
- Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.
- Act as a mediator for disputes between customers and principals/Clients
- Locate and notify customers on defaulted accounts by mail, telephone, or scheduled visits in order to ask for payments
- Deliberate with customers by telephone or in-person to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.
- Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.
- Provide customers with their correct account details e.g. balances, account numbers etc.
- Maintaining data integrity and keep customer details confidential.
- Attend to customers during scheduled/unscheduled meetings.
- Record information about the financial status of customers and status of collection efforts in the company’s system.
- Respond to all correspondences e.g. e-mail, telephone, postal mail.
- Organize, manage and implement the most suitable debt recovery method and techniques.
- Negotiate credit extensions if and when required.
- Preparation of reports as required.
- Qualifications
- Possession of a Diploma in any field from a recognized institution with at least 1-2 years’
Experience
- in Collection/Credit or Sales and Marketing environment (Diploma (Banking/Credit management background will have an added advantage)
- Strong analytical power, good problem-solving skills and ability to work under immense pressure.
- Good communication and interpersonal skills to manage stakeholders.
- Fluency in both spoken and written English is a must.
- Computer literate & English proficiency.
Source and provenanceSource: JobWeb Kenya. Last checked: 2026-08-25.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.