Portfolio Recovery Executive
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OYA Microcredit is hiring a Portfolio Recovery Executive in Nairobi to manage defaulted accounts, contact delinquent borrowers, and negotiate compliant repayment plans. The role requires 2–4 years of debt recovery or collections experience in microfinance or consumer lending.
- Manage defaulted accounts and negotiate structured recovery plans
- Contact borrowers by phone, physical visits, and official correspondence
- Maintain loan recovery logs and update CRM records
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OYA Microcredit is hiring a Portfolio Recovery Executive in Nairobi to manage defaulted accounts, contact delinquent borrowers, and negotiate compliant repayment plans. The role requires 2–4 years of debt recovery or collections experience in microfinance or consumer lending.
- Manage defaulted accounts and negotiate structured recovery plans
- Contact borrowers by phone, physical visits, and official correspondence
- Maintain loan recovery logs and update CRM records
- Coordinate with legal partners, repossession agents, and field teams
- Familiarity with Kenyan debt collection laws is required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Never pay for any notarisation, certificate or assessment as part of any recruitment process. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in finance, Credit collections, Portfolio recoveryThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Portfolio Recovery Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to OYA Microcredit and the role in Nairobi.
- Add concrete examples related to finance, Credit collections, Portfolio recovery, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Portfolio Recovery Executive role in finance, Credit collections?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research OYA Microcredit before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
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OYA Microcredit is the leading lending platform for micro and small businesses in fast growing African economies. Incorporated in Mauritius, OYA Micro-credit provides access to working capital and small asset financing solutions of up to $3,000 to help micro and small business owners meet their every day business needs. With a growing presence across the ...
View All Jobs at OYA Microcredit
Portfolio Recovery Executive
Job Type: Full Time
Qualifications
- BA/BSc/HND
- ,
- Diploma
Experience
2 - 4 years
Location: Nairobi
Job Field: Finance / Accounting / Audit
Role Summary
The Portfolio Recovery Executive manages defaulted accounts, communicates with delinquent borrowers, negotiates structured recovery plans, and executes debt recovery protocols efficiently.
Key Responsibilities
- Contact delinquent borrowers via call, physical visits, and official correspondence to establish payment resolution.
- Negotiate practical, legally compliant, and structured repayment solutions for non-performing accounts.
- Maintain comprehensive loan recovery logs and update recovery CRM records regularly.
- Coordinate with external legal partners, asset repossession agents, and field monitoring teams where necessary.
- Analyze non-performing loan trends and advise management on recovery strategy improvements.
- Key Qualifications & Requirements
- Diploma or Degree in Business, Finance, Credit Management, or related field.
- 2 to 4 years of proven hands-on debt recovery/collections experience in microfinance or consumer lending.
- High emotional intelligence, persuasive communication, and firmness in client negotiations.
- Familiarity with Kenyan debt collection laws and consumer protection guidelines.
- Check how your CV matches this job
Method of Application
- If you are up to the challenge and possess the necessary qualifications and experience, please send your CV only, quoting the specific job title in the email subject line (e.g.,
- General Monitoring Officer
- ), to
- [email protected]
- before
- 28th November 2026
- .
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