Senior Office Administrator

Job Title: Senior Office Administrator

Date Posted: 27/10/2026

Job Type: Full Time

Job Level: Management

Employer: Water Services Regulatory Board

Industry: Administration

Salary: Open

Location: Nairobi

Country: Kenya

Deadline: 16/11/2026

Administration Jobs, Water Services Regulatory Board Jobs. Senior Office Administrator manages secretarial operations, requires a Secretarial/Office Management degree (or Social Sciences degree + Secretarial Diploma) and 6+ years experience (3+ at senior level). Full-time role in Nairobi.

Key Accountabilities

• Coordinate the management and administration of the e-office system to ensure efficient workflow and records management
• Ensure the security, custody and confidentiality of office records, documents, information and equipment
• Coordinate office protocol and administrative arrangements for official meetings, visitors and events.
• Manage office petty cash and maintain accurate accountability records in accordance with applicable financial procedures
• Coordinate office schedules, appointments, and administrative support services to facilitate efficient operations
• Monitor the availability and proper utilization of office equipment, furniture and supplies, and initiate maintenance or replenishment where necessary
• Provide guidance and support to junior office administrative staff and ensure adherence to established administrative procedures.
• Ensure compliance with organizational policies, procedures and standards relating to office administration, records management and customer service.
• Prepare periodic administrative reports and undertake any other administrative duties as may be assigned.
• Operational/Technical Roles:
• Record dictation in shorthand and transcribe it into accurate typewritten documents.
• Type correspondence, reports, minutes, manuscripts, and other official documents.
• Process data and maintain both manual and electronic records.
• Operate office equipment including computers, printers, photocopiers, scanners and other office machines.
• Receive, attend to, and direct visitors, clients, and stakeholders appropriately.
• Handle telephone calls, enquiries, and schedule appointments.
• Receive, record, file, retrieve, and dispatch official correspondence and documents.
• Organize meetings, prepare meeting materials, take minutes, and follow up on action points where required
• Maintain the confidentiality of official information and records.
• Undertake any other secretarial and office administrative duties as may be assigned.

Qualifications

• The prospective applicant should have the following qualifications:
• At least six (6) years’ relevant work experience, three (3) of which should have been in the grade of Office Administrator I or in a comparable position
• Bachelor’s degree in any of the following disciplines: Secretarial Studies, Business and Office Management or its equivalent qualification from a recognized institution
• OR
• Bachelor’s degree in any of the Social Sciences plus a Diploma in Secretarial Studies from a recognized institution;
• Proficiency in computer application skills from a recognized institution; and
• Shown merit and ability as reflected in work performance and results.
• Certificate in Customer Care Course from a recognized institution
• At least six （6） years’ relevant work experience, three （3） of which should be in the grade of Assistant Office Administrator I or in a comparable position;
• Functional Skills:
• Managerial skills
• Customer and stakeholder orientation
• Communication skills
• Team management skills
• Critical thinking and decision-making
• Problem-solving skills
• Report and minute writing skills
• IT Proficiency
• Behavioral Competencies/Attributes:
• Interpersonal skills
• Adaptability and decisiveness
• Proactive, networking, and negotiating skills
• Detail-oriented
• Commitment to work
• Integrity
• Emotional intelligence
• Coaching and mentoring