Accounts Receivable & Collections Specialist

The Accounts Receivable & Collections Specialist is responsible for managing the end-to-end revenue administration cycle including ensuring proper contract execution. The role ensures accurate and timely invoicing, proper billing documentation, effective payment reconciliation and proactive collection of outstanding receivables. Acting as the primary liaison between Fuzu's commercial account managers and clients' finance teams, the Specialist drives timely payments, resolves billing discrepancies, maintains accurate financial records, and builds positive client relationships to support healthy cash flow.The specialist will also be responsible for VAT payments and completion.

KEY RESPONSIBILITIES

• A. Invoicing & Billing Administration
• Manage end-to-end client invoicing, ensuring accurate and timely issuance of invoices in line with contractual schedules, billing triggers, and client requirements.
• Coordinate with operations and commercial teams to verify project scopes, purchase orders and deliverables, ensuring accurate billing across multiple currencies and applicable tax requirements.
• Manage client-specific billing processes, including invoice submissions through vendor portals, preparation of pre-billing quotations or estimates, and issuance of compliant tax invoices.
• B. Portfolio Collections & Relationship Management
• Manage end-to-end collections across the client portfolio, ensuring timely payments through proactive reminders, follow-ups, and resolution of overdue balances.
• Build and maintain strong relationships with client finance and procurement teams to facilitate predictable payments, resolve billing queries and minimize collection delays.
• Collaborate with commercial account managers to address client concerns, resolve payment disputes and maintain positive client relationships while ensuring adherence to agreed payment terms.
• C. Account Reconciliations & Revenue Tracking
• Manage daily account reconciliations, accurately matching incoming payments against client accounts, maintaining updated client statements, and ensuring financial ledgers align with internal revenue reporting.
• Identify and resolve billing discrepancies promptly, coordinating approved adjustments and credit notes while ensuring accurate revenue tracking and financial records.
• D.Commercial Reporting & Insights
• Maintain the existing business dashboard as the single source of truth for commercial cash flow, ensuring accurate and timely updates on invoiced revenue, payments received, outstanding receivables, overdue balances, and expected collections.
• Provide regular reporting and actionable insights to ensure all relevant teams have a clear, consistent view of the company's commercial cash position, collection performance, payment risks, and projected cash inflows.
• Develop commercial analytics and actionable insights to help teams identify upselling, cross-selling, and repeat business opportunities through client payment patterns, revenue trends, and account performance.
• Support commercial decision-making by highlighting revenue growth opportunities, client engagement trends, and areas for improving commercial practices, pricing strategies, and account management.
• Support month-end financial closing activities, including revenue verification and reconciliation reports.
• 3. QUALIFICATION AND EXPERIENCE
• Required
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 2–4 years of hands-on experience in accounts receivable, credit control, invoicing, collections and account reconciliation.
• Demonstrated experience managing client payment follow-ups, resolving billing disputes and maintaining healthy debtor balances.
• Strong proficiency in Microsoft Excel or Google Sheets, including financial tracking, reconciliation, reporting, and basic data analysis.
• Working knowledge of cloud-based accounting systems, electronic invoicing and relevant tax compliance requirements, including Kenya's eTIMS.
• Experience working with corporate clients and coordinating with finance, procurement, and internal commercial teams.

Preferred Qualifications

• CPA (Kenya), ACCA, or equivalent professional accounting qualification, completed or in progress.
• Experience handling multi-currency invoicing, international clients, and cross-border payments.
• Experience in a technology platform, SaaS, or professional services environment with recurring or project-based billing.
• Familiarity with enterprise procurement/vendor portals and client-specific invoicing procedures.
• Experience developing financial dashboards, commercial performance reports, or cash flow forecasts.
• KEY SKILLS AND ATTRIBUTES
• Collections & Relationship Management: Confident and professional in managing client payment follow-ups, maintaining positive relationships, and ensuring adherence to agreed payment terms.
• Financial Accuracy & Analytical Skills: Strong attention to detail in invoicing, reconciliation, revenue tracking, and interpreting financial data to support business decisions.
• Commercial Awareness: Understands how revenue, collections, and client account performance influence cash flow, business growth, and commercial opportunities.
• Communication & Stakeholder Management: Excellent written and verbal communication skills, with the ability to engage client finance teams, commercial account managers, and internal stakeholders effectively.
• Proactive Ownership & Problem-Solving: Takes accountability for the entire receivables cycle, anticipates payment delays, resolves billing issues, and follows through to completion.
• ABOUT FUZU
• At Fuzu, we’re not just building a platform; we are revolutionizing the way talent meets opportunity across Africa. Our mission is to prepare millions of people for success and to help organizations build high-performing teams with purpose. We believe that everyone deserves a fair shot at success. That’s why we are on a bold path to become the undisputed home of career opportunities in Africa.
• With over 2.5 million registered users and 2,000+ employers already on the platform, we’re just getting started. If you're passionate about impact, innovation, and leading from the front, Fuzu is the place to leave your mark.
• CPA (Kenya), ACCA, or equivalent professional accounting qualification, completed or in progress.
• Experience handling multi-currency invoicing, international clients, and cross-border payments.
• Experience in a technology platform, SaaS, or professional services environment with recurring or project-based billing.
• Familiarity with enterprise procurement/vendor portals and client-specific invoicing procedures.
• Experience developing financial dashboards, commercial performance reports, or cash flow forecasts.
• KEY SKILLS AND ATTRIBUTES
• Collections & Relationship Management: Confident and professional in managing client payment follow-ups, maintaining positive relationships, and ensuring adherence to agreed payment terms.
• Financial Accuracy & Analytical Skills: Strong attention to detail in invoicing, reconciliation, revenue tracking, and interpreting financial data to support business decisions.
• Commercial Awareness: Understands how revenue, collections, and client account performance influence cash flow, business growth, and commercial opportunities.
• Communication & Stakeholder Management: Excellent written and verbal communication skills, with the ability to engage client finance teams, commercial account managers, and internal stakeholders effectively.
• Proactive Ownership & Problem-Solving: Takes accountability for the entire receivables cycle, anticipates payment delays, resolves billing issues, and follows through to completion.
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Job Purpose

The Accounts Receivable & Collections Specialist is responsible for managing the end-to-end revenue administration cycle including ensuring proper contract execution. The role ensures accurate and timely invoicing, proper billing documentation, effective payment reconciliation and proactive collection of outstanding receivables. Acting as the primary liaison between Fuzu's commercial account managers and clients' finance teams, the Specialist drives timely payments, resolves billing discrepancies, maintains accurate financial records, and builds positive client relationships to support healthy cash flow.The specialist will also be responsible for VAT payments and completion.

KEY RESPONSIBILITIES

• A. Invoicing & Billing Administration
• Manage end-to-end client invoicing, ensuring accurate and timely issuance of invoices in line with contractual schedules, billing triggers, and client requirements.
• Coordinate with operations and commercial teams to verify project scopes, purchase orders and deliverables, ensuring accurate billing across multiple currencies and applicable tax requirements.
• Manage client-specific billing processes, including invoice submissions through vendor portals, preparation of pre-billing quotations or estimates, and issuance of compliant tax invoices.
• B. Portfolio Collections & Relationship Management
• Manage end-to-end collections across the client portfolio, ensuring timely payments through proactive reminders, follow-ups, and resolution of overdue balances.
• Build and maintain strong relationships with client finance and procurement teams to facilitate predictable payments, resolve billing queries and minimize collection delays.
• Collaborate with commercial account managers to address client concerns, resolve payment disputes and maintain positive client relationships while ensuring adherence to agreed payment terms.
• C. Account Reconciliations & Revenue Tracking
• Manage daily account reconciliations, accurately matching incoming payments against client accounts, maintaining updated client statements, and ensuring financial ledgers align with internal revenue reporting.
• Identify and resolve billing discrepancies promptly, coordinating approved adjustments and credit notes while ensuring accurate revenue tracking and financial records.
• D.Commercial Reporting & Insights
• Maintain the existing business dashboard as the single source of truth for commercial cash flow, ensuring accurate and timely updates on invoiced revenue, payments received, outstanding receivables, overdue balances, and expected collections.
• Provide regular reporting and actionable insights to ensure all relevant teams have a clear, consistent view of the company's commercial cash position, collection performance, payment risks, and projected cash inflows.
• Develop commercial analytics and actionable insights to help teams identify upselling, cross-selling, and repeat business opportunities through client payment patterns, revenue trends, and account performance.
• Support commercial decision-making by highlighting revenue growth opportunities, client engagement trends, and areas for improving commercial practices, pricing strategies, and account management.
• Support month-end financial closing activities, including revenue verification and reconciliation reports.
• 3. QUALIFICATION AND EXPERIENCE
• Required
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 2–4 years of hands-on experience in accounts receivable, credit control, invoicing, collections and account reconciliation.
• Demonstrated experience managing client payment follow-ups, resolving billing disputes and maintaining healthy debtor balances.
• Strong proficiency in Microsoft Excel or Google Sheets, including financial tracking, reconciliation, reporting, and basic data analysis.
• Working knowledge of cloud-based accounting systems, electronic invoicing and relevant tax compliance requirements, including Kenya's eTIMS.
• Experience working with corporate clients and coordinating with finance, procurement, and internal commercial teams.