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Customer Services Manager

Amentum Mombasa Full Time Posted 2026-11-02

AI job insight

Amentum is hiring a Customer Services Manager in Mombasa to lead customer relations, handle inquiries and complaints, maintain service standards aligned with US Navy requirements, and mentor support staff. The role runs on a full-time 8 to 5 schedule and requires at least 3 years of supervisory or managerial customer-facing experience, plus a valid passport and ability to travel internationally.

Full-time role based in Mombasa with standard 8 to 5 working hours.
Requires 3+ years of customer service supervisory or managerial experience.
Involves training and mentoring customer service staff.

Source BrighterMonday Kenya Salary Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

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CountyMombasaCityMombasaContractFull TimePosted2026-11-02Close dateNot specifiedExperience3 yearsSourceBrighterMonday Kenya

customer services managercustomer servicemombasafull timemanagerialcustomer relationskenyadrivercall_centerinternshipmotoristatechnology

AI summary

Full-time role based in Mombasa with standard 8 to 5 working hours.
Requires 3+ years of customer service supervisory or managerial experience.
Involves training and mentoring customer service staff.
Must hold a valid passport and be willing to travel internationally.
Applicants must be located in Kenya.

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AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

Required3+ years of relevant experienceThe job post includes a minimum experience signal.
RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
PreferredPractical evidence in driver, call_center, internshipThe tags and summary point to skills connected with this role.
RequiredAvailability to work in MombasaThe vacancy is associated with this location.
UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

Likely requiredUpdated CV
Role specificCover letter or short employer message
OptionalProfessional references
Role specificAcademic or professional certificates
VerifyLicence, permit or professional registration
VerifyID or passport only after verifying the employer

Application tips for this job

Place your strongest Customer Services Manager evidence in the first half of your CV.
In your cover letter or employer message, connect your experience to Amentum and the role in Mombasa.
Add concrete examples related to driver, call_center, internship, ideally with measurable outcomes or clear responsibilities.
Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
Confirm the deadline, interview location and employer contact before sharing personal documents.
Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

BrighterMonday Kenya
Original source link available
Application method is clear
Deadline not specified

No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

What experience makes you a strong fit for this Customer Services Manager role in driver, call_center?
How have you handled responsibilities similar to those in this job post?
Are you available to work in Mombasa under the listed contract or schedule?

Prepare examples with clear responsibilities, tools used and measurable outcomes.
Review the source and research Amentum before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Customer Service Jobs In Kenya Jobs In Mombasa Jobs in Mombasa Driver jobs in Kenya More jobs at Amentum More jobs from BrighterMonday Kenya CV format Kenya Job application letter Kenya Internships in Kenya

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Original source description

Customer Services Manager

Amentum

Customer Service & Support

Yesterday

New

Mombasa

Full Time

Confidential

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Language Requirement:

English

Work Type:

Full Time

Working Hours:

8 to 5

Applicant Location:

Kenya

Job descriptions & requirements

Job Responsibilities:

· Responding promptly and effectively to customer requests, ensuring accurate information, guidance, and status updates are provided in a timely manner.

· Managing customer inquiries initiated from various sources, such as walk-ins, phone calls, faxes, or emails, while maintaining a professional and courteous demeanor.

· Ensuring all customer complaints, concerns, or inquiries are investigated and resolved efficiently, aiming for the highest level of satisfaction.

· Maintaining a record of customer interactions, inquiries, complaints, and resolutions in accordance with organizational procedures.

· Developing, implementing, and upholding customer service standards to align with

Amentum and US Navy requirements.

· Acting as the primary point of contact for customer relations and ensuring successful communication between customers and relevant departments.

· Training, supporting, and mentoring staff in customer service skills, procedures, and best practices.

· Identifying recurring customer service issues and proposing improvements to

enhance operations and overall customer satisfaction.

· Documenting and maintaining customer service policies and procedures to ensure

consistency and compliance with operational goals.

· Perform other job-related duties as assigned that are consistent with the nature and level of the position.

Required Qualiﬁcations:

· High school diploma or equivalent.

· Minimum of 3 years of experience as a customer service supervisor, customer relationship management, or a managerial role in a customer-facing environment.

· Strong interpersonal, communication, and problem-solving skills with the ability to

effectively interact with personnel from diverse cultural and professional backgrounds.

· Excellent organizational and time management skills to handle multiple customer requests simultaneously.

· Proﬁciency in relevant software tools for communication, documentation, and data

tracking.

· Must be in possession of a valid passport and be able to travel internationally.

· Passport should be valid for a minimum of one (1) year or more at the time of hiring.

· Ability to obtain country-speciﬁc visas per the U.S. Department of State Foreign Clearance Guide.

· Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.

· Must be able to obtain and maintain facility credentials/authorization.

Preferred Qualifications

· Prior experience in an austere OCONUS (Outside the Continental United States)
environment with a multi-national workforce.
· Valid country driver’s license.
· Experience managing customer service operations in a government, military, or remote environment.
· Demonstrated ability to develop and implement customer service training programs for team members.
· Proven capacity for identifying customer service trends and implementing solutions to improve operational effectiveness and satisfaction.
Job Responsibilities:
· Responding promptly and effectively to customer requests, ensuring accurate information, guidance, and status updates are provided in a timely manner.
· Managing customer inquiries initiated from various sources, such as walk-ins, phone calls, faxes, or emails, while maintaining a professional and courteous demeanor.
· Ensuring all customer complaints, concerns, or inquiries are investigated and resolved efficiently, aiming for the highest level of satisfaction.
· Maintaining a record of customer interactions, inquiries, complaints, and resolutions in accordance with organizational procedures.
· Developing, implementing, and upholding customer service standards to align with
Amentum and US Navy requirements.
· Acting as the primary point of contact for customer relations and ensuring successful communication between customers and relevant departments.
· Training, supporting, and mentoring staff in customer service skills, procedures, and best practices.
· Identifying recurring customer service issues and proposing improvements to
enhance operations and overall customer satisfaction.
· Documenting and maintaining customer service policies and procedures to ensure
consistency and compliance with operational goals.
· Perform other job-related duties as assigned that are consistent with the nature and level of the position.
Required Qualiﬁcations:
· High school diploma or equivalent.
· Minimum of 3 years of experience as a customer service supervisor, customer relationship management, or a managerial role in a customer-facing environment.
· Strong interpersonal, communication, and problem-solving skills with the ability to
effectively interact with personnel from diverse cultural and professional backgrounds.
· Excellent organizational and time management skills to handle multiple customer requests simultaneously.
· Proﬁciency in relevant software tools for communication, documentation, and data
tracking.
· Must be in possession of a valid passport and be able to travel internationally.
· Passport should be valid for a minimum of one (1) year or more at the time of hiring.
· Ability to obtain country-speciﬁc visas per the U.S. Department of State Foreign Clearance Guide.
· Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.
· Must be able to obtain and maintain facility credentials/authorization.
· Prior experience in an austere OCONUS (Outside the Continental United States)
environment with a multi-national workforce.
· Valid country driver’s license.
· Experience managing customer service operations in a government, military, or remote environment.
· Demonstrated ability to develop and implement customer service training programs for team members.
· Proven capacity for identifying customer service trends and implementing solutions to improve operational effectiveness and satisfaction.
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Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-11-02.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.

Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.