Customer Support Intern – Regional Service Centers
AI job insight
Intern role based at a Regional Service Centre, serving customers seeking repairs, replacements and other aftersales support. The intern will register cases, perform basic screening, explain service processes, update customers, and coordinate faulty and repaired units with technicians, feeder shops and logistics teams.
- Primary contact for walk-in repair and replacement requests.
- Records cases and product units accurately in established systems.
- Performs basic troubleshooting and explains service timelines and procedures.
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Intern role based at a Regional Service Centre, serving customers seeking repairs, replacements and other aftersales support. The intern will register cases, perform basic screening, explain service processes, update customers, and coordinate faulty and repaired units with technicians, feeder shops and logistics teams.
- Primary contact for walk-in repair and replacement requests.
- Records cases and product units accurately in established systems.
- Performs basic troubleshooting and explains service timelines and procedures.
- Coordinates faulty and repaired units with technicians, feeder shops and logistics.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KenyaThe vacancy is associated with this location.
- UnclearComfort with the Internship contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Intern – Regional Service Centers evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Sun King (Formerly Greenlight Planet) and the role in Kenya.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Intern – Regional Service Centers role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kenya under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Sun King (Formerly Greenlight Planet) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The Customer Service Intern will be based at a Regional Service Centre and will serve as the first point of contact for customers seeking aftersales assistance, including product repairs and replacements.
The role will involve receiving and screening faulty units, performing basic troubleshooting and initial checks, processing repair and replacement requests in line with established guidelines, and maintaining accurate records in the relevant systems.
The Customer Service Intern will also coordinate the movement of faulty and repaired units between the Regional Service Centre and feeder shops. This includes receiving and recording units, transferring them to technicians for repair, and arranging dispatch to the respective feeder shops.
The role requires customer service expertise, attention to detail, compliance with established procedures, and coordination with technicians, shop teams and other internal departments to deliver an efficient aftersales experience.
What you would be expected to do:
Customer Service and Service Intake
Serve as the primary contact for walk-in customers visiting the Regional Service Centre for repairs, replacements and other aftersales assistance.
Receive and register customer repair and replacement requests in line with established procedures.
Conduct initial screening and basic troubleshooting of faulty products before transferring units to technicians for further diagnosis or repair.
Evaluate customer issues against applicable warranty, repair and replacement guidelines, referring cases that require technical assessment or further review.
Explain the next steps, expected timelines and applicable service procedures to customers.
Provide customers with updates on case progress and follow up on pending or escalated issues.
Inform customers about proper product usage, basic maintenance, warranty coverage and available aftersales service channels
Regional Service Centre Operations
Receive and process faulty units sent from feeder shops to the Regional Service Centre for repair.
Record all incoming units accurately, including unit details, condition and source shop.
Ensure all units are properly tagged and transferred to technicians for technical assessment and repair.
Process repaired units for dispatch to the respective feeder shops, ensuring accurate system updates and documentation.
Coordinate with feeder shops and logistics teams to facilitate the timely movement of units.
Maintain accurate records of units received, awaiting repair, repaired and dispatched.
Report discrepancies, missing units, system issues and delays promptly to the relevant teams.
Service Quality and Process Compliance
Deliver professional and respectful service to customers visiting the Regional Service Centre.
Apply repair, replacement and warranty procedures consistently in line with established guidelines.
Record customer interactions, service actions and inventory movements accurately and promptly in the CRM and other aftersales systems.
Process customer cases and unit movements within defined service timelines.
Coordinate with technicians, shop teams and field teams to resolve customer issues within the required timelines.
Contribute to initiatives that increase awareness and use of Regional Service Centre services.
You would be a strong candidate if you have:
A bachelor’s degree in a relevant discipline.
At least 1–2 years of experience in customer service, aftersales, service centre operations, technical assistance, shop operations or a related field.
Experience handling walk-in customers in a service or repair environment is an added advantage.
Basic technical knowledge of electrical, electronic and solar products is an advantage.
The ability to coordinate with teams across different functions to achieve service targets.
Effective customer service and communication skills.
Clear verbal and written communication skills.
The ability to conduct basic troubleshooting and initial product screening.
Experience in ensuring accuracy in documentation, record-keeping and system updates.
The ability to manage multiple customer cases and meet defined service timelines.
A practical, solutions-oriented approach to customer issues and service delivery.
The ability to perform effectively in a fast-paced service centre environment.