Customer Support Executive- Intern
AI summary
M-Paya is hiring a Customer Support Executive Intern in Mombasa to handle customer inquiries, resolve issues, manage escalations, and ensure a positive customer experience. The role requires empathy, organization, and comfort with CRM tools, offering a monthly salary of KSh 16,000 – KSh 30,000.
- Hands-on frontline customer support role
- Salary range KSh 16,000 – KSh 30,000 per month
- Based in Mombasa, Kenya
- Requires BA/BSc/HND or Diploma
- Involves CRM tools and issue resolution
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 16,000 - KSh 30,000/month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in hospitality, internship, Customer Support ExecutiveThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Internship contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Executive- Intern evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to M-Paya and the role in Not specified.
- Add concrete examples related to hospitality, internship, Customer Support Executive, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Mimus Jobs Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Mimus Jobs Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Executive- Intern role in hospitality, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research M-Paya before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
We are looking for a sharp, empathetic, and highly organised Customer Support Executive to join our growing CS team. This is a hands-on role at the front line of our customer interactions: handling inquiries, resolving issues, managing escalations, and ensuring every customer feels heard, helped, and confident in M-PAYA.
The ideal candidate should understand how to navigate urgency without losing empathy, and is comfortable working with CRM tools and support platforms.
Key
Responsibilities
- Customer Support and Issue Resolution
- Escalations and Cross-Functional Collaboration
- Documentation and Tools
- Quality and Continuous Improvement
- Qualifications
- BA/BSc/HND , Diploma
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