Customer Support Associate
AI summary
Zeno is hiring a Customer Support Associate in Nairobi to serve as the frontline ambassador for its electric motorcycle, battery swap, and digital platform business. The role involves handling customer inquiries across phone, WhatsApp, email, in-app, and in-person channels, resolving issues, educating customers, and supporting events across Kenya. The position requires a Diploma or Bachelor's degree and 1–3 years of customer support experience.
- Frontline customer-facing role across multiple channels including WhatsApp and in-app support
- Based in Nairobi with travel required across Kenya
- Requires 1–3 years of customer support experience and a Diploma or Bachelor's degree
- Deadline to apply is 07/10/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, call_center, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Associate evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Zeno and the role in Not specified.
- Add concrete examples related to driver, call_center, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-07.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-07
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Associate role in driver, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Zeno before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
Job Title: Customer Support Associate
Date Posted: 23/09/2026
Job Type: Full Time
Job Level: Entry
Employer: Zeno
Industry: Customer Service
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 07/10/2026
Customer Support Jobs, Zeno Jobs. Responsible for handling customer enquiries through phone, WhatsApp, email, in-app, and in-person channels, resolving issues related to electric motorcycles, educating customers, tracking support requests, gathering feedback, and supporting customer events across Kenya. Requires a Diploma or Bachelor’s degree in Business, Customer Service, Communications, or a related field, with 1–3 years’ customer support experience. The position is based in Nairobi and requires flexibility for travel across Kenya.
The Role
Zeno is looking for a Customer Care Agent to be the frontline ambassador of our brand and a trusted partner to our riders and customers. This role is critical in delivering a seamless customer
Experience
- across our electric motorcycles, battery swap network, and digital platforms.
- You will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring customers feel supported, informed, and valued at every interaction. This role combines empathy, problem-solving, and operational discipline in a fast-paced startup environment.
- Key
- Excellence: Deliver a consistently professional, friendly, and solutions-oriented customer
- that reinforces trust in the Zeno brand and builds long-term customer loyalty.
- Customer
- in customer care, customer support, call center, fintech, mobility, or tech-enabled services.
- Strong communication skills in English and Swahili (additional local languages are an advantage).
- High empathy, patience, and ability to handle customers professionally under pressure.
- Strong problem-solving skills with attention to detail and follow-through.
- Comfortable using digital tools such as CRMs, ticketing systems, mobile apps, and Google Workspace.
- Willingness to work flexible shifts and travel across Kenya when needed.
- Passion for sustainability, innovation, and customer-centric service.
Responsibilities
Customer Support & Issue Resolution: Serve as the first point of contact for customers across phone, WhatsApp, email, in-app, and in-person interactions, resolving inquiries related to motorcycles, battery swaps, payments, accounts, and app usage while ensuring timely and accurate resolution.
Issue Diagnosis & Escalation: Diagnose customer issues efficiently, escalate complex cases to the appropriate technical, operations, finance, or field teams, and follow through end-to-end to ensure closure and customer satisfaction.
Customer
Education
- & Enablement: Educate customers on Zeno products, services, safety practices, and best-use guidelines to maximize value, adoption, and satisfaction across the customer lifecycle.
- Operational Support & Coordination: Log, track, and manage customer issues using CRM and ticketing systems, ensuring accurate documentation, SLA adherence, and timely resolution through close cross-functional coordination.
- Process Improvement & Insights: Identify recurring customer issues, capture customer feedback, and provide actionable insights to improve products, processes, systems, and customer communications.
- Performance Tracking & Reporting: Maintain high service standards aligned to response time, resolution, and quality benchmarks, and contribute to regular customer support reporting on issue trends, resolution performance, and customer satisfaction.
- Field & Community Engagement
- :
- Support on-ground customer engagements, trainings, and activation events when required, acting as a professional brand representative during rider interactions and community initiatives across Kenya.
- Qualifications
- Diploma or bachelor’s degree in business, Customer Service, Communications, or a related field.
- 1–3 years of