Customer Support and Credit Associate
AI summary
Fresh Life is hiring a Customer Support and Credit Associate in Kisumu to manage the full customer lifecycle, drive timely payments, support retention and referrals, and promote sanitation standards. The role combines field engagement, account reviews, and customer service to build loyalty and ensure accurate billing.
- Customer lifecycle role covering service, retention, and advocacy
- Field-based work requiring daily walking for long hours
- Requires diploma/degree in Business, Accounting, or Finance
- Experience in customer service and credit management needed
- ERP or Excel experience and strong communication skills desired
- Application via provided online link
- Deadline 30 September 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, finance, customer supportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KisumuThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support and Credit Associate evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Fresh Life and the role in Kisumu.
- Add concrete examples related to call_center, finance, customer support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Job in Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-30.
Source and safety check
- Job in Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-30
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support and Credit Associate role in call_center, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kisumu under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Fresh Life before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
The Customer Success Associate oversees the entire customer lifecycle, from raising awareness and ensuring prompt, complete payments. You are responsible for attracting and retaining customers by delivering excellent service, quickly resolving issues and supervising the maintenance of high standards of sanitation and hygiene by customers and our waste collections team. The role ultimately involves cultivating customer loyalty and advocacy by providing a smooth, positive
Experience
- at every stage of the journey.
- Duties and
- that drives customer satisfaction, retention, and referrals.
- Conduct regular account reviews to verify billing accuracy and promptly resolve any discrepancies.
- Drive timely invoice payments through customer follow-up, prepayment management, and structured repayment plans for customers in arrears.
- Ensure the operational status of toilets in the field accurately matches system records to support correct invoicing and reporting.
- Apply effective communication and problem-solving skills to address customer payment challenges.
- Advocacy
- Deliver excellent customer service to build trust and strengthen customer relationships.
- Encourage satisfied customers to refer new customers to Fresh Life.
- Collect and share customer feedback to support continuous service improvement.
- Build and maintain strong relationships with key account customers.
- Qualifications
- Diploma/ Degree in Business Management / Accounting / Finance,
- Previous
- in customer service and credit management.
- in using an ERP system or Excel
- Good Communication, problem-solving, and computer literacy skills are desired
- Physically fit, can walk daily for long hours.
- Method of application
- If you are interested and qualified, kindly submit your application via the link provided below,
- https://odoo.saner.gy/jobs/customer-success-credit-associate-kisumu-20057?utm_source=Jobinkenya
- Deadline 30 September 2026
Responsibilities
- Service (Operations)
- Train Fresh Life Operators (FLOs) and tenants on proper toilet use, management, and hygiene standards.
- Set clear expectations with customers regarding payment timelines, hygiene requirements, and communication protocols.
- Identify, report, and follow up on operational issues to ensure timely resolution.
- Maintain accurate customer records, including contact details, franchise agreements, and onboarding documentation.
- Promote high sanitation standards through customer coaching, refresher training, and corrective actions where necessary.
- Retention
- Maintain regular engagement with customers through scheduled field visits, calls, and other approved communication channels.
- Proactively identify and address risks that may lead to customer closures and support the reactivation of inactive toilets.
- Deliver a positive customer