Job in Kenya
Customer Support and Credit Associate
CountyKisumuCityKisumuContractType not specifiedPosted2026-09-17Close date2026-09-30ExperienceNot specifiedSourceAdvance Africa Kenya Jobs
customer supportcredit associatecustomer successcredit managementKisumufield operationshygienefull timecall_centerinternshipfinancecustomer support
AI summary
Fresh Life is hiring a Customer Support and Credit Associate in Kisumu to manage the full customer lifecycle, from awareness and onboarding to payment follow-up and retention. The role involves training operators and tenants, maintaining accurate records, driving timely payments, and promoting high sanitation and hygiene standards. Candidates should have a diploma or degree in Business Management, Accounting, or Finance, plus customer service and credit management experience.
- Customer lifecycle role covering service, retention, and advocacy
- Involves field visits, calls, and daily walking across Kisumu
- Requires diploma/degree in Business Management, Accounting, or Finance
- Experience in customer service and credit management needed
- Apply by 30th September 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KisumuThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support and Credit Associate evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Fresh Life and the role in Kisumu.
- Add concrete examples related to call_center, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Advance Africa Kenya Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-30.
Source and safety check
- Advance Africa Kenya Jobs
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-30
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support and Credit Associate role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kisumu under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Fresh Life before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Fresh Life Customer Support and Credit Associate - Kisumu Jobs in Kenya
Fresh Life Customer Support and Credit Associate - Kisumu Jobs in Kenya
Fresh Life Customer Support and Credit Associate - Kisumu Jobs in Kenya;
The Customer Success Associate oversees the entire customer lifecycle, from raising awareness to ensuring prompt payments. The role involves attracting and retaining customers by delivering excellent service, resolving issues quickly, and supervising sanitation and hygiene standards. The ultimate goal is to cultivate customer loyalty and advocacy by providing a smooth, positive
Experience
- at every stage.
- Duties &
- in customer service and credit management
- using ERP systems or Excel
- Good communication, problem‑solving, and computer literacy skills
- Physically fit and able to walk daily for long hours
- How to apply
- For more information and job application details, see;
- Fresh Life Customer Support and Credit Associate - Kisumu Jobs in Kenya
- Find daily jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
- Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs,
Responsibilities
- Service (Operations)
- Train Fresh Life Operators (FLOs) and tenants on proper toilet use, management, and hygiene standards
- Set clear expectations with customers regarding payment timelines, hygiene requirements, and communication protocols
- Identify, report, and follow up on operational issues to ensure timely resolution
- Maintain accurate customer records including contact details, franchise agreements, and onboarding documentation
- Promote high sanitation standards through coaching, refresher training, and corrective actions
- Retention
- Maintain regular engagement with customers through field visits, calls, and approved communication channels
- Proactively identify and address risks that may lead to closures; support reactivation of inactive toilets
- Deliver positive customer experiences that drive satisfaction, retention, and referrals
- Conduct account reviews to verify billing accuracy and resolve discrepancies
- Drive timely invoice payments through follow‑ups, prepayment management, and structured repayment plans
- Ensure operational status of
- toilets matches system records for correct invoicing and reporting
- Apply effective communication and problem‑solving skills to address payment challenges
- Advocacy
- Deliver excellent customer service to build trust and strengthen relationships
- Encourage satisfied customers to refer new customers to Fresh Life
- Collect and share customer feedback to support continuous service improvement
- Build and maintain strong relationships with key account customers
- Qualifications
- Diploma/Degree in Business Management, Accounting, or Finance
- Previous
Education
- jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
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Source and provenanceSource: Advance Africa Kenya Jobs. Last checked: 2026-09-23.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
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