Customer Success Representative – Interior Design & Construction
AI summary
Valentori Investments Group Ltd is hiring a Customer Success Representative for its Interior Design & Construction business in Nairobi. You will own the client journey from the paid site visit through design, execution, snagging and final handover, coordinating Sales, Design, QS, Procurement and Project Management teams. Full-time, onsite role paying KES 50,000–60,000/month, requiring 3–10 years' experience and a degree or diploma.
- Full-time, onsite role in Nairobi paying KES 50,000–60,000 per month depending on experience
- Own the client journey from paid site visit through design, execution, snagging and handover
- Coordinate Sales, Interior Design, QS, Procurement, Project Management and Site teams
- Track client decisions, selections, approvals, variations and outstanding requirements
- Requires 3–10 years' experience and a BA/BSc/HND or Diploma qualification
AI job guide
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AI salary guide
Source salary availableThe source lists KES 50,000–60,000 per month, depending on experience and capability. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Success Representative – Interior Design & Construction evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Valentori Investments Group Ltd and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
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Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Customer Success Representative – Interior Design & Construction role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Valentori Investments Group Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
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Valentori Group is a forward-thinking African holding company committed to building strong, scalable, and future-ready enterprises.
Customer Success Representative – Interior Design & Construction
Job Type: Full Time
,
Onsite
Qualifications
- BA/BSc/HND
- ,
- Diploma
Experience
3 - 10 years
Location: Nairobi
Job Field: Customer Care, Success and Service
Salary Range
KSh 50,000 - KSh 100,000/month
Salary: KES 50,000–60,000 per month, depending on experience and capability
Valentori Group is seeking a mature, confident and highly organized
Customer Success Representative
to take ownership of the client experience throughout the project journey.
This is more than a customer-care role. The successful candidate will become the client's
primary coordination point from the moment a site visit is paid for through design, planning, execution, snagging and final project handover
.
We are looking for someone who can keep clients informed, coordinate internal teams, anticipate concerns, solve problems and ensure that commitments, approvals and project decisions do not fall through the cracks.
The Role
Once a client enters our project process, you will help ensure that they experience a
professional, organized and well-communicated journey
.
You will coordinate closely with
Sales, Interior Design, Quantity Surveying, Project Management, Procurement and Site Teams
, while maintaining clear and professional communication with the client.
You will not replace the Project Manager or technical teams. Your responsibility is to
own the customer journey and ensure information flows effectively between the client and the people responsible for delivery.
Key Responsibilities
- Take over client coordination once a
- site visit has been confirmed and paid for
- .
- Coordinate site-visit scheduling and ensure clients understand the next steps.
- Maintain consistent communication with clients throughout design, quotation, approvals, execution and handover.
- Coordinate communication between clients and
- Sales, Design, QS, Procurement and Project Management teams
- .
- Track client decisions, selections, approvals, variations and outstanding requirements.
- Ensure commitments made to clients are properly documented and communicated to the responsible team.
- Provide clients with timely, accurate project updates rather than waiting for them to request information.
- Follow up internally on outstanding actions affecting the client's project.
- Identify potential client concerns early and coordinate resolution before they escalate.
- Manage complaints professionally and remain composed in difficult conversations.
- Attend project sites when necessary to understand issues, meet clients and support resolution.
- Coordinate snagging, client feedback, project handover and post-handover follow-up.
- Maintain accurate client records, communication history, approvals and follow-up actions in the company's designated systems.
- Identify opportunities for additional services, referrals and repeat business without compromising the customer relationship.
- Collect structured client feedback and help management identify recurring service-delivery weaknesses.
- What We Are Looking For
- The successful candidate should demonstrate:
- Exceptional communication skills
- – Able to communicate confidently and professionally with homeowners, developers, consultants, contractors, fundis and internal teams.
- Excellent English and Kiswahili
- – Strong spoken and written communication in both languages is required.
- Strong organization and follow-through
- – Able to manage multiple clients, deadlines, meetings, approvals and outstanding actions without losing track of commitments.
- Exceptional problem-solving ability
- – We need someone who does not merely forward problems. You should be able to understand an issue, establish the facts, coordinate the appropriate people and actively drive it toward resolution.
- Composure under pressure
- – Construction and renovation projects can involve delays, changes, complaints and unexpected site conditions. You must remain professional, objective and solution-oriented.
- Proactive communication
- – Clients should not consistently have to chase the company for information. You should anticipate the information they require and communicate early.
- Strong ownership mentality
- – Once an issue enters your responsibility, you should follow it through to closure rather than assuming that forwarding it to another department completes your responsibility.
- Good judgement and emotional intelligence
- – Ability to distinguish between matters you can resolve, matters requiring technical input and matters that should be escalated to management.
- Commercial awareness
- – Understand that excellent customer experience should contribute to client retention, referrals, repeat business, additional sales and protection of the company's reputation.
- Industry Knowledge
- Previous experience in
- interior design, construction, renovations, fit-outs, property development, architecture, cabinetry or a related built-environment business
- will be strongly preferred.
- The ideal candidate should understand, or be capable of quickly understanding, concepts such as:
- Site measurements
- Design approvals
- BOQs
- Material selections
- Variations
- Project schedules
- Procurement
- Installation
- Snagging
- Practical completion
- Handover
- You do not need to be the technical designer or Project Manager, but you must understand projects well enough to
- communicate intelligently with both clients and technical teams.
- Personal Attributes
- We are particularly interested in someone who is:
- Mature
- Confident
- Presentable
- Highly organized
- Proactive
- Calm under pressure
- Accountable
- Persuasive
- Detail-oriented
- Sales-driven
- Collaborative
- Solution-oriented
- You must be a genuine
- team player
- capable of coordinating different departments without creating unnecessary conflict or confusion.
- The successful candidate must also be
- willing and able to travel to project sites
- as required.
- How Success Will Be Measured
- This role will ultimately be measured by outcomes such as
- timeliness and consistency of client updates, closure of client concerns, documentation of approvals and decisions, reduction in avoidable escalations, client satisfaction, successful handovers, referrals, repeat business and opportunities converted into additional revenue.
- Check how your CV matches this job
Method of Application
- Applicants should submit:
- Updated CV
- , including professional references.
- Cover letter
- stating:
- Relevant customer-facing/project experience
- Expected salary
- Current/last salary where comfortable to disclose
- Earliest available starting date
- Candidates with construction/interior experience should clearly indicate the
- types and sizes of projects previously handled
- .
Salary: KES 50,000–60,000 per month, depending on demonstrated experience and capability.
Valentori Group
People • Spaces • Possibilities
Interested and qualified candidates should forward their CV to:
cs@valentorigroup.com
using the position as subject of email.
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