Customer Success Manager
AI job insight
ProRecruit Versaatech is hiring a Customer Success Manager for a fleet management client in Nairobi. The role focuses on managing customer relationships, onboarding, retention, SLA compliance, and driving cross-selling and upselling across fleet, telematics, insurance, rescue, and IoT solutions. Salary is KSh 150,000–200,000/month.
- Onsite, full-time role in Nairobi for a fleet management company
- Salary range KSh 150,000–200,000 per month
- Requires 5–10 years of customer success, fleet/telematics/IoT, SaaS or B2B account management experience
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ProRecruit Versaatech is hiring a Customer Success Manager for a fleet management client in Nairobi. The role focuses on managing customer relationships, onboarding, retention, SLA compliance, and driving cross-selling and upselling across fleet, telematics, insurance, rescue, and IoT solutions. Salary is KSh 150,000–200,000/month.
- Onsite, full-time role in Nairobi for a fleet management company
- Salary range KSh 150,000–200,000 per month
- Requires 5–10 years of customer success, fleet/telematics/IoT, SaaS or B2B account management experience
- Key duties include onboarding, complaints handling, renewals, and cross-selling
- Degree in Engineering, Computer Science, IT, Software Engineering or related field preferred
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 150,000 - KSh 200,000/month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Success Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ProRecruit Versaatech and the role in Nairobi.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Success Manager role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ProRecruit Versaatech before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
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Customer Success Manager
Job Type: Full Time
,
Onsite
Qualifications
- BA/BSc/HND
- ,
- MBA/MSc/MA
- ,
- Others
Experience
5 - 10 years
Location: Nairobi
Job Field: Customer Care, Success and Service
Salary Range
KSh 150,000 - KSh 200,000/month
Job Purpose
Our client, a fleet management company, is seeking a proactive and commercially minded Customer Success Manager to manage customer relationships, ensure customer satisfaction, coordinate technical issue resolution, and drive customer retention and business growth. The successful candidate will identify opportunities to expand existing accounts through cross-selling and upselling the company’s fleet management, telematics, automotive, insurance, rescue and recovery, and IoT solutions.
KEY RESPONSIBILITIES
- Build and maintain strong customer relationships to improve satisfaction and retention.
- Coordinate customer onboarding, system activation, training, and adoption of AFMS solutions.
- Oversee customer complaints, technical troubleshooting, and issue resolution, ensuring significant issues are addressed within 24 hours.
- Monitor service delivery, SLA compliance, and vehicle tracking or hosted asset availability.
- Manage customer renewals and proactively address risks that could lead to customer loss.
- Identify cross-selling and upselling opportunities across AFMS's five business units.
- Drive growth within existing accounts, targeting additional units and increased annual sales.
- Maintain accurate customer records, CRM data, and performance reports.
- Coordinate with technical, operations, and sales teams to resolve customer issues and improve service delivery.
- QUALIFICATIONS AND EXPERIENCE
- A degree in Engineering, Computer Science, Information Technology, Software Engineering, or a related field. Graduates from other disciplines with strong analytical and problem-solving skills may also be considered.
- 5–10 years of experience in customer success, fleet management, telematics, IoT, technical support, SaaS, logistics, asset management, or B2B account management.
- Experience with GPS tracking, fleet management systems, IoT solutions, fuel monitoring, or asset monitoring will be an added advantage.
- Strong communication, customer relationship management, troubleshooting, and coordination skills.
- Ability to identify business opportunities, retain customers, and drive account growth.
- Strong analytical skills, accountability, attention to detail, and follow-up discipline.
- KPI's:
- High customer satisfaction and retention.
- Timely resolution and escalation of customer issues.
- Compliance with service delivery standards.
- Growth in additional units and revenue from existing customers.
- Identification of cross-selling and upselling opportunities
- Check how your CV matches this job
Method of Application
- Interested and qualified candidates should forward their CV to:
- [email protected]
- using the position as subject of email.
- Build your CV for free.
- Download in different templates.