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Customer Success & Credit Associate

Fresh Life Nairobi , Kenya Type not specified Posted 2026-08-18
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CountyNairobiCityNairobiContractType not specifiedPosted2026-08-18Close dateNot specifiedExperience2 yearsSourceOpened Career Kenya
customer successcredit associatecollectionscredit controlnairobicustomer serviceaccounts receivablefield workfull timefinancecall_centerfinance
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AI summary

Fresh Life is hiring a Customer Success & Credit Associate in Nairobi to manage customer relationships, drive timely collections, and support retention. The role covers onboarding, account management, payment follow-up, and field engagement. Candidates need a diploma or degree in a business-related field and at least 2 years of credit control or collections experience.

  • Role based in Nairobi with field and office responsibilities
  • Focus on credit management, collections, and customer retention
  • Requires diploma or degree in business-related field
  • At least 2+ years of relevant experience needed
  • Involves customer engagement, training, and operational follow-up

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • Required2+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in call_center, finance, Credit ControlThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in NairobiThe vacancy is associated with this location.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Customer Success & Credit Associate evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Fresh Life and the role in Nairobi.
  • Add concrete examples related to call_center, finance, Credit Control, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

  • Opened Career Kenya
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Customer Success & Credit Associate role in call_center, finance?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Nairobi under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Fresh Life before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

Jobs in NairobiCall_Center jobs in KenyaMore jobs from Opened Career Kenya

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Original source description

  • 2026-08-18
  • Nairobi
  • ,
  • Kenya
  • Expiration date
  • 2026-10-17
  • 2 Years
  • Gender
  • Both
  • Qualification
  • Bachelor Degree
  • Job Description
  • About the role
  • The Customer Success & Credit Associate is responsible for managing customer relationships while driving timely collections and supporting customer retention. The role oversees the customer lifecycle from onboarding and engagement to account management and payment follow-up.
  • The successful candidate will have

Experience

  • in credit management, debt collection, accounts receivable, customer account management, or a related field. They will be responsible for ensuring customers receive excellent service, remain compliant with Fresh Life standards, and maintain timely payments.
  • Duties and
  • that drives customer satisfaction, retention, and referrals.
  • Build and maintain strong relationships with key customer accounts.
  • Service Operations
  • Train Fresh Life Operators (FLOs) and tenants on proper toilet use, management, and hygiene standards.
  • Set clear expectations regarding payment timelines, hygiene requirements, and communication protocols.
  • Identify, report, and follow up on operational issues to ensure timely resolution.
  • Maintain accurate customer records, including onboarding documentation and agreements.
  • Promote high sanitation standards through customer coaching, refresher training, and corrective actions where necessary.
  • Ensure operational status in the field accurately matches system records to support correct invoicing and reporting.
  • Customer Advocacy
  • Deliver excellent customer service to build trust and strengthen customer relationships.
  • Encourage satisfied customers to refer new customers to Fresh Life.
  • Collect and share customer feedback to support continuous service improvement.
  • Qualifications
  • Diploma or Degree in Business Management, Accounting, Finance, Credit Management, or a related field.
  • At least 2+ years of
  • in credit control, debt collection, customer account management, or customer service with collections responsibilities.
  • managing customer accounts and following up on payments.
  • Proficiency in Excel and ERP systems.
  • Strong negotiation, communication, customer service, and problem-solving skills.
  • Physically fit and comfortable walking long distances daily in the field.

Responsibilities

  • Credit Management & Collections
  • Drive timely invoice payments through customer follow-up and collections activities.
  • Monitor customer accounts and outstanding balances.
  • Negotiate and implement repayment plans for customers in arrears.
  • Conduct account reviews and resolve billing discrepancies.
  • Maintain accurate customer payment records and account information.
  • Escalate delinquent accounts and support recovery efforts as required.
  • Apply strong communication and problem-solving skills to address payment challenges.
  • Customer Success & Retention
  • Maintain regular engagement with customers through field visits, calls, and other approved communication channels.
  • Identify and address risks that may lead to customer closures.
  • Support the reactivation of inactive toilets and customers.
  • Deliver a positive customer
Source and provenanceSource: Opened Career Kenya. Last checked: 2026-08-20.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.