Customer Solution Engineer – Product
AI summary
KONE Corporation is hiring a Customer Solution Engineer – Product to provide technical expertise on optimal KONE products for customers, translate customer needs into product-specific requirements, and coordinate engineering work through to handover. The role supports sales, field operations, and delivery teams in implementing elevator and escalator solutions that meet contract specifications on cost and lead time while ensuring compliance with codes and standards.
- Technical product planning role covering costing, specs, installation, and compliance
- Collaboration with sales, supply line, installation, and project management teams
- Based in Nairobi with global cross-cultural teamwork across time zones
- Requires engineering degree and 2-4 years elevator industry experience preferred
- AutoCAD and MS Office proficiency required; English communication essential
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, entregador, Solution EngineerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Solution Engineer – Product evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to KONE Corporation and the role in Nairobi.
- Add concrete examples related to sales, entregador, Solution Engineer, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Solution Engineer – Product role in sales, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research KONE Corporation before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- We have an exciting opportunity for an energetic and enthusiastic for a Customer Solution Engineer – Product provides technical expertise on the optimal KONE product for the customer. The position will be based in Casablanca.
- He/she should understands how customer needs are translated into product-specific
Requirements
and is accountable for coordination of all engineering work until the project is handed over to maintenance and will provides technical expertise support to the front line CSE team, field operation and sales team in Delivery process to handle order management and successfully implement KONE products and service solutions, that meet customer’s contract specification by cost and leads time effective way, while ensuring compliance to codes and standards.
What will you do?
Collaboration with sales
Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard with Special Engineering requirements.
Selects the correct product platform on which to make the offer and Ensure the offer is Competitive.
Product planning – Costing
Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the product when needed
Responsible for correct product costings in non-standard cases, both for corporate and local Materials
Product planning – Specs
Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
Creates product specifications for corporate materials and local materials.
Performs initial and revised non-standard energy calculations.
Performs simple traffic analyses.
When accountable for the overall engineering of the project:
Accountable for technical site surveys
Accountable for the technical content of the order between MS 0b and MS 2z
Product planning – Availability and lead times
Coordinates product lead times from Supply Line and local sourcing
Product planning – Install ability
Ensures that the proposed product can be installed
Ensures that the cost and work effort impact of installation is part of product plans, especially in non-standard installation situations
Product planning – Maintainability
Ensures that the planned proposed product fulfils the customer’s product lifecycle needs
Identifies possible deviations to standard maintenance methods and ensures that resolutions are found
Product planning – Compliance
Ensures that the proposed product fulfils local codes, regulations and safety
Ensures alignment with environmental regulations
Ensures that the planned product complies with KONE’s Engineering Policy
Key tasks in the KONE Customer process
Provides content for pre-booking reviews (technical product, costs, lead times, risks, and verification of technical content in contracts)
Executes activities for holistic product planning
Are you the one
Bachelor’s degree in mechanical, Electrical or Civil Engineering.
2-4 years
Experience
- in elevator industry preferred.
- Candidate with minimum 1 to 2 years of
- in AutoCAD.
- Proficient with MS Office Word, Excel and PowerPoint.
- Excellent communication and influencing skills in English.
- Excellent collaboration skills and capability to teamwork with people from different cultural backgrounds.
- Capability for analytical thinking and focus on details – distinguishes between important information and irrelevant or minor details.
- Ability to work with global colleagues considering different time zones, language competences and differences in working culture.
- Excellent technical understanding of elevator, escalator and Advanced People Flow solutions that meet the customer expectations is considered a plus.
- What Do We Offer
- Great dynamic team promoting a collaborative environment.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
- Engaging job with position description and clear targets.
- Regular feedback through performance discussions.
- Opportunities for individual development.
- Mentoring and coaching programs.
- Flexibility, trust and respect.
- Value-based culture, behaviors and ethics.
- Sustainability and innovation.
- Working for a successful organization.