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Customer Service Trainee

Poa! Internet Field Sales Trainee - Nairobi Trainee Posted 2026-09-09
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CountyNairobiCityNairobiContractTraineePosted2026-09-09Close dateNot specifiedExperienceNot specifiedSourceMyJobMag Kenya
customer service traineenairobihybridentry levelcustomer caregraduate jobspoa internettraineesalescall_centerinternshipCustomer service
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AI summary

Poa! Internet is hiring a Customer Service Trainee in Nairobi on a hybrid basis. The role involves handling customer queries across service channels, resolving issues, and representing the brand positively. Candidates need at least a KCSE certificate, with a certificate, diploma, or degree also considered, plus at least six months of work exposure.

  • Hybrid role based in Nairobi
  • Entry-level trainee position open to KCSE, certificate, diploma, or degree holders
  • At least 6 months of work exposure required
  • Customer-facing role across multiple service channels
  • Apply via poainternet.bamboohr.com

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in NairobiThe vacancy is associated with this location.
  • UnclearComfort with the Trainee contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Customer Service Trainee evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Poa! Internet and the role in Nairobi.
  • Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

  • MyJobMag Kenya
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Customer Service Trainee role in sales, call_center?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Nairobi under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Poa! Internet before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

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Original source description

  • Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
  • contact us
  • We believe EVERYONE in the world deserves access to the internet and affordable communications.
  • Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced.
  • ...
  • Customer Service Trainee
  • Job Type
  • Hybrid
  • Qualification
  • BA/BSc/HND
  • ,
  • Diploma
  • ,
  • KCSE

Experience

  • Location
  • Nairobi
  • Job Field
  • Customer Care, Success and Service
  • ,
  • Graduate Jobs
  • Role
  • in a customer facing environment will be an added advantage.
  • Check how your CV aligns with this job
  • Method of Application
  • Interested and qualified? Go to
  • Poa Internet on poainternet.bamboohr.com
  • to apply
  • Build your CV for free.
  • Download in different templates.

Responsibilities

  • Connect with customers across our different service channels, providing timely, professional and empathetic support.
  • Listen, understand and resolve customer questions and issues using the right tools, processes and resources.
  • Know when to troubleshoot, when to escalate, and when to follow up to make sure an issue gets resolved.
  • Work closely with colleagues and other teams to get customers the help they need.
  • Keep customer interactions and resolutions accurately updated in our systems.
  • Spot recurring customer issues and share feedback and insights that can help us improve the customer experience.
  • Represent the Poa! brand positively in every interaction while following our customer service and quality standards.
  • Take part in training and coaching to continuously build your customer service, problem-solving and digital skills.
  • You would be a great fit if you are:
  • A great communicator – you can express yourself clearly and confidently, both verbally and in writing.
  • Empathetic – you listen to understand, not just to respond.
  • A problem-solver – you enjoy figuring out what's wrong and finding a way forward.
  • Calm under pressure – you can stay professional even when conversations get challenging.
  • Detail-oriented – you pay attention to the small things that can make a big difference.
  • A team player – you know when to ask for help and enjoy working with others to solve problems.
  • Digitally comfortable – you're confident using computers, smartphones, social media and digital communication tools.
  • Eager to learn – you're open to feedback, coaching and continuously improving.
  • Minimum Qualifications:
  • Minimum of a KCSE certificate, with a Certificate, Diploma or Degree in any field also considered.
  • At least 6 months' exposure to a work environment.
  • Strong written and verbal communication skills.
  • Genuine interest in customer service and helping people.
  • Willingness and ability to learn, adapt and grow.
  • Previous
Source and provenanceSource: MyJobMag Kenya. Last checked: 2026-09-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.