Customer service Supervisor
AI job insight
Oasis Outsourcing is seeking an on-site Customer Service Supervisor in Nairobi to lead, coach, and develop 12–18 customer service representatives. The role requires at least 1.5 years of call center supervision experience and involves monitoring service quality, performance, engagement, and operational improvement.
- Leads and develops a team of 12–18 customer service representatives
- On-site position in Nairobi with availability from 8:00 to 5:00
- Requires 1.5–2 years of call center supervisor experience
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Oasis Outsourcing is seeking an on-site Customer Service Supervisor in Nairobi to lead, coach, and develop 12–18 customer service representatives. The role requires at least 1.5 years of call center supervision experience and involves monitoring service quality, performance, engagement, and operational improvement.
- Leads and develops a team of 12–18 customer service representatives
- On-site position in Nairobi with availability from 8:00 to 5:00
- Requires 1.5–2 years of call center supervisor experience
- Partners with Quality, Training, and Recruitment teams
- Competitive salary and career growth opportunities
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Competitive salary. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in call_center, internship, Customer service supervisorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer service Supervisor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Oasis Outsourcing and the role in Nairobi.
- Add concrete examples related to call_center, internship, Customer service supervisor, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer service Supervisor role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Oasis Outsourcing before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
O
Customer service Supervisor
Oasis Outsourcing
Customer Service & Support
Today
New
Nairobi
Full Time
Confidential
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Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
🚀 Lead High-Performing Teams & Drive Operational Excellence
We are looking for an experienced Operations Supervisor to lead, coach, and inspire a team of customer service professionals while ensuring exceptional performance, quality, and customer satisfaction for one of our global partners.
📍
Location: Nairobi-Kenya - On site
🕒
Schedule:
Full-time availability required. The exact schedule will be discussed and confirmed during the recruiter interview.
What You'll Do
Lead, coach, and develop a team of 12-18 customer service representatives.
Monitor daily operations and ensure service level, quality, and performance goals are met.
Drive employee engagement, accountability, and continuous improvement.
Provide performance feedback, coaching, and development plans.
Partner with Quality, Training, and Recruitment teams to achieve operational objectives.
Analyze team performance metrics and implement action plans when needed.
Requirements
✅ 1.5 to 2 years of experience as a Call Center Supervisor (required).
✅ Experience managing teams and KPIs in a customer service environment.
✅ Advanced English communication skills (written and spoken).
✅ Strong leadership, coaching, and problem-solving abilities.
✅ Ability to thrive in a fast-paced and results-driven environment.
✅ Strong organizational and multitasking skills.
Why Join Us?
✨ Competitive salary
✨ Career growth opportunities
✨ International work environment
✨ Supportive and people-focused culture
✨ Opportunity to make a direct impact on team success
🚀 Lead High-Performing Teams & Drive Operational Excellence
We are looking for an experienced Operations Supervisor to lead, coach, and inspire a team of customer service professionals while ensuring exceptional performance, quality, and customer satisfaction for one of our global partners.
📍
Location: Nairobi-Kenya - On site
🕒
Schedule:
Full-time availability required. The exact schedule will be discussed and confirmed during the recruiter interview.
What You'll Do
Lead, coach, and develop a team of 12-18 customer service representatives.
Monitor daily operations and ensure service level, quality, and performance goals are met.
Drive employee engagement, accountability, and continuous improvement.
Provide performance feedback, coaching, and development plans.
Partner with Quality, Training, and Recruitment teams to achieve operational objectives.
Analyze team performance metrics and implement action plans when needed.
✅ 1.5 to 2 years of experience as a Call Center Supervisor (required).
✅ Experience managing teams and KPIs in a customer service environment.
✅ Advanced English communication skills (written and spoken).
✅ Strong leadership, coaching, and problem-solving abilities.
✅ Ability to thrive in a fast-paced and results-driven environment.
✅ Strong organizational and multitasking skills.
Why Join Us?
✨ Competitive salary
✨ Career growth opportunities
✨ International work environment
✨ Supportive and people-focused culture
✨ Opportunity to make a direct impact on team success
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