Customer Service Representative
AI summary
Front-office role managing reception, customer inquiries, calls, WhatsApp, and emails while supporting Accounts, Sales, Operations, and IT. Based in Baba Dogo, Ruaraka, Nairobi, with a salary of KSh 20,000–25,000 and full-time 8-to-5 hours.
- Front-office and customer service role with admin support across several departments
- Salary indicated as KSh 20,000–25,000
- Full-time, 8am to 5pm schedule
- Located in Baba Dogo, Ruaraka, Nairobi
- Requires a Bachelor’s degree and around 2 years of experience
- Application deadline on a rolling basis
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 20,000 - 25,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, sales, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Nairobi Central Hardware Ltd. and the role in Nairobi.
- Add concrete examples related to driver, sales, retail, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in driver, sales?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Nairobi Central Hardware Ltd. before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
CUSTOMER SERVICE REPRESENTATIVE
Nairobi Central Hardware Limited
Admin & Office
Yesterday
Easy apply
New
Nairobi
Full Time
Retail, Fashion & FMCG
KSh
15,000 - 30,000
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Job summary
The Customer Service Representative is responsible for managing the front office, attending to customers professionally, handling inquiries and calls, and providing administrative support to various departments including Accounts, Sales, Operations, and IT. The role ensures smooth daily office coordination and excellent customer experience.
Min Qualification:
Bachelors
Experience
- Level:
- Entry level
- Length:
- 2 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Kenya
- Job descriptions &
- Bachelor Degree in Customer Service, Business Administration, Office Administration, or related field.
- Previous
- in customer service, front office, reception, or administrative support is an added advantage.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Computer literacy and willingness to learn office systems.
- Required Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Professional appearance and conduct.
- Good organizational and multitasking abilities.
- Ability to work under pressure and handle multiple departments.
- Attention to detail and confidentiality.
- Team player with a positive attitude.
- HOW TO APPLY:
- Submit your application through the link below:
- https://forms.gle/1ambTAhBwfX3zURY9
- ONLY contact the HR for any further inquiries, at:
- +254 710 234 671
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
Location: BABA DOGO, RUARAKA, NAIROBI
Deadline: ROLLING BASIS
Salary: 20-25K
POSITION: CUSTOMER SERVICE REPRESENTATIVE
COMPANY: NAIROBI CENTRAL HARDWARE LTD.
INTRODUCTION:
At Nairobi Central Hardware Ltd., our mission is to provide the broadest selection of high-quality tools & accessories across Kenya & East Africa. Our product range supports the construction, manufacturing, plumbing, home renovation, & farming industries. We are passionate about delivering practical solutions & reliable service.
JOB
Summary
The Customer Service Representative is responsible for managing the front office, attending to customers professionally, handling inquiries and calls, and providing administrative support to various departments including Accounts, Sales, Operations, and IT. The role ensures smooth daily office coordination and excellent customer experience.
KEY
Responsibilities
- 1. Front Office & Customer Service
- Receive and welcome walk-in customers, suppliers, visitors, and guests professionally.
- Handle incoming phone calls, WhatsApp inquiries, and emails promptly and courteously.
- Direct customers and visitors to the appropriate department or staff member.
- Maintain a clean, organized, and professional reception/front office area.
- Build and maintain strong customer relationships through excellent customer support and communication.
- Serve refreshment to walk in visitors like tea or water presentably
- Collect and release the operations department personal phone in the morning and evening and report any missing or irregularities.
- Assist customers with basic product, service, and company information.
- Record customer complaints, inquiries, and feedback and escalate them to the relevant departments where necessary.
- Conduct monthly customer satisfaction surveys and prepare feedback reports.
- Collect and document customer feedback to support continuous service improvement.
- Coordinate with the Dispatch Team to ensure turnaround times (TAT) are maintained and walk-in customers are served efficiently.
- 2. Delivery Note & Invoice Administration
- Attach customer invoices and receipts to the corresponding delivery notes before issuing them to customers.
- Verify customer invoices for accuracy and ensure compliance with ETR requirements, including obtaining necessary approvals and signatures.
- 3. Financial Document Handling
- Support the Accounts Department in filing and organizing financial documents, including receipts, invoices, credit notes, and debit notes, purchase invoices.
- Receive and issue customer cheques accurately, securely, and in accordance with company procedures. (ensuring visitor sign before collecting any document)
- Maintain proper records of all cheque transactions and supporting documentation.
- 4. Records Management & Administrative Support
- Maintain proper filing systems for office documents, records, and correspondence.
- Scan, photocopy, print, and dispatch documents as required.
- Prepare and update reports, spreadsheets, and administrative records.
- Ensure customer and company records are maintained accurately and confidentially.
- Support document flow between departments to ensure timely processing and retrieval.
- 5. Dispatch & Logistics Documentation Support
- Ensure pink and yellow copies of delivery notes returned by KBX and riders are properly stamped, sorted, and filed.
- Coordinate courier deliveries and movement of documents between departments.
- Assist in maintaining organized records of dispatch-related documentation.
- 6. Office Coordination & Hospitality
- Monitor office stationery and front-office supplies and report replenishment requirements.
- Support effective communication between departments.
- Prepare and serve refreshments to guests, visitors, and management meetings when required.
- Ensure the reception and waiting areas remain presentable at all times.
- 7. General
- Uphold high standards of professionalism, confidentiality, and customer service.
- Comply with company policies, procedures, and operational requirements.
- Perform any other duties assigned by management that are reasonably related to the role.
- Qualifications &