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Customer Service Representative

Anonymous Employer Nairobi Full Time Posted 2026-08-14
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CountyNairobiCityNairobiContractFull TimePosted2026-08-14Close dateNot specifiedExperience3 yearsSourceBrighterMonday Kenya
customer service representativecustomer supportnairobifull timediplomamid levelcrmsocial media managementsecurity company3 years experiencesalessecurity
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AI summary

A private security company in Nairobi is hiring a mid-level Customer Service Representative to handle inquiries across phone, email, chat and social media, log CRM interactions, and support administrative tasks. The role requires a diploma, three years of customer-service experience, digital literacy, and strong communication skills.

  • Mid-level role requiring a diploma and 3 years of customer service experience
  • Full-time, 8 to 5 working hours in Nairobi
  • Involves phone, email, live chat and social media customer support
  • Requires CRM, MS Office and basic graphic design skills
  • Applicants should be based in Kenya

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • Required3+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in sales, security, call_centerThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in NairobiThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Customer Service Representative evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Anonymous Employer and the role in Nairobi.
  • Add concrete examples related to sales, security, call_center, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

  • BrighterMonday Kenya
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Customer Service Representative role in sales, security?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Nairobi under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Anonymous Employer before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

Jobs in NairobiSales jobs in KenyaMore jobs from BrighterMonday Kenya

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Original source description

  • Customer Service Representative
  • Anonymous Employer
  • Customer Service & Support
  • Yesterday
  • Easy apply
  • New
  • Nairobi
  • Full Time
  • Enforcement & Security
  • Confidential
  • Share link
  • Share on WhatsApp
  • Share on LinkedIn
  • Share on Facebook
  • Share on Twitter
  • Share via SMS
  • Job summary
  • We are a private security company and seek to recruit qualified personnel for the post of Customer Service Representative.
  • Min Qualification:
  • Diploma

Experience

  • Level:
  • Mid level
  • Length:
  • 3 years
  • Language Requirement:
  • English
  • Working Hours:
  • Full Time - 8 to 5
  • Applicant
  • Location:
  • Kenya
  • Job descriptions &
  • in a customer service environment.
  • 4.
  • Have digital literacy and able to operate with
  • social media accounts
  • 5.
  • Superior verbal and written communication skills
  • with strong active listening.
  • 6.
  • Familiarity with Ms Office, Graphic Designs and CRM
  • systems
  • Job opportunities at Total Security Surveillance (TSS)
  • Total Security Surveillance (TSS), located in Nairobi and operating in the Enforcement & Security industry, is currently looking to fill a mid-level Management & Business Development position. The role requires a diploma qualification and candidates with 0-10 years of
  • are encouraged to apply. This opportunity is ideal for professionals seeking to advance their careers in security management.
  • Log In and Apply
  • Important safety tips
  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
  • Report Job

Requirements

  • Job Summary
  • We are seeking to hire a
  • Customer
  • Service Representative
  • to deliver exceptional support, solve problems
  • efficiently, and ensure every customer leaves with a positive experience.
  • 1.
  • Diploma in Sales and
  • Marketing/Communications/Business Management
  • 2.
  • Additional skills in Graphic
  • Designs will be an added advantage
  • 3.
  • Three years of

Responsibilities

  • Engage Customers:
  • Respond to inquiries via [phone / email / live chat /
  • social media] promptly and professionally.
  • Solve Problems:
  • Trouble shoot service
  • issues, determine the root cause, and expedite solutions.
  • Log Interactions:
  • Document all customer conversations and actions
  • accurately in our CRM database.
  • Collaborate:
  • Partner with departmental teams to resolve customer
  • issues.
  • Administrative:
  • Prepare nametags, track deliveries/parcels etc
  • Social Media Management:
  • Manage all social media accounts
  • Qualifications and
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-09-14.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.