Customer Service Officer
AI job insight
PeopleLink Consultants Ltd is recruiting a full-time, entry-level Customer Service Officer in Nairobi. Candidates need 1–3 years of relevant experience, English and Kiswahili fluency, and familiarity with M-Pesa. Salary is not disclosed.
- Full-time, entry-level, on-site role in Nairobi.
- Diploma or higher qualification in a relevant field is required.
- 1–3 years of relevant customer-service or finance experience.
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PeopleLink Consultants Ltd is recruiting a full-time, entry-level Customer Service Officer in Nairobi. Candidates need 1–3 years of relevant experience, English and Kiswahili fluency, and familiarity with M-Pesa. Salary is not disclosed.
- Full-time, entry-level, on-site role in Nairobi.
- Diploma or higher qualification in a relevant field is required.
- 1–3 years of relevant customer-service or finance experience.
- Fluency in English and Kiswahili is required.
- GoKazini listing ends 21 November 2026 and may close sooner.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Salary on application. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, no_experience, Customer serviceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to PeopleLink Consultants Ltd and the role in Nairobi.
- Add concrete examples related to call_center, no_experience, Customer service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from GoKazini; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- GoKazini
- Original source link available
- Application method is clear
- Deadline not specified
- HighThe post may mention payment. Verify directly with the official source before continuing.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer role in call_center, no_experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research PeopleLink Consultants Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
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PC
Customer Service Officer
Members only
Nairobi, Kenya
Salary on application
On-site
Full-time
Entry-level
Posted today
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What you bring
Diploma or higher qualification in Business Administration, Customer Service, Communications or a related field.
1–3 years of experience in customer service, telecommunications, fintech, lending or phone-based collections.
Fluency in English and Kiswahili.
Familiarity with M-Pesa transactions and mobile-money payment processes.
Basic computer skills and experience using customer-service or CRM systems.
Employer closing date
Not provided
GoKazini listing ends
21 Nov 2026
This role may close sooner
21 November
is when this listing ends on GoKazini. The employer may stop accepting applications before then, so apply soon.
GK