Job in Kenya
Customer Service Officer
CountyNairobiCityNairobiContractFull TimePosted2026-08-07Close dateNot specifiedExperience2 yearsSourceBrighterMonday KenyaSalaryKSh 30,000 - 45,000
customer service officerpet carenairobifull timeretailhospitalityentry levelpos systemdiplomacustomer supportsaleshospitality
AI summary
A Nairobi-based pet care SME is hiring a Customer Service Officer to deliver exceptional service across grooming, boarding, vet support, and retail. The role requires a warm communicator with customer service experience and comfort handling pets, working full-time hours.
- Pet care SME offering grooming, boarding, vet support, and retail services
- Full-time role with KSh 30,000–45,000 salary range
- Diploma required with minimum 2 years customer service experience
- Experience with pets or animals is a significant advantage
- Uses POS system and Microsoft Office for sales and records
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 30,000 - 45,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Focused Human Resource Solutions Limited and the role in Nairobi.
- Add concrete examples related to sales, hospitality, retail, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Focused Human Resource Solutions Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Customer Service Officer
- FOCUSED HUMAN RESOURCE SOLUTIONS LIMITED
- Customer Service & Support
- 4 days ago
- Easy apply
- New
- Nairobi
- Full Time
- Hospitality & Hotel
- KSh
- 30,000 - 45,000
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- Job summary
- Nairobi-based pet care SME is hiring a passionate Customer Service Officer! We offer quality pet products, grooming, boarding, vet support, and professional care. Seeking a warm, enthusiastic communicator with customer service
Experience
- and comfort handling pets. Join our team to create memorable experiences for clients and their pets.
- Min Qualification:
- Diploma
- Level:
- Entry level
- Length:
- 2 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Nairobi, Kenya
- Job descriptions &
- in customer service, retail, hospitality, veterinary clinics, pet stores, or related industries.
- working with pets or animals will be a significant advantage.
- Proficiency in Microsoft Office and Point of Sale (POS) systems.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship management skills.
- Desired Skills and Competencies
- Outstanding customer service and communication skills.
- Friendly, approachable, and professional personality.
- Genuine love for animals and confidence handling or interacting with pets.
- Ability to remain calm and compassionate in busy environments.
- Excellent problem-solving and conflict-resolution skills.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy.
- Ability to work as part of a team and independently.
- Positive attitude, patience, and empathy.
- High level of integrity and professionalism.
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
Key
Responsibilities
- Welcome customers professionally and ensure they receive exceptional service.
- Assist customers in selecting suitable pet products and services based on their needs.
- Respond to customer enquiries in person, over the phone, via email, and through social media platforms.
- Schedule appointments for grooming, veterinary consultations, boarding, and other pet services.
- Handle customer complaints professionally and resolve issues promptly while maintaining positive relationships.
- Process sales transactions accurately using the Point of Sale (POS) system.
- Maintain accurate customer records and appointment schedules.
- Follow up with customers to ensure satisfaction with products and services.
- Promote ongoing offers, loyalty programmes, and new products.
- Maintain cleanliness and organization of the reception and customer service areas.
- Work closely with veterinarians, groomers, and retail staff to ensure seamless customer experiences.
- Assist in merchandising and stocking retail shelves where required.
- Ensure pets and their owners are welcomed in a safe, calm, and friendly environment.
- Observe and report any concerns regarding the welfare or behaviour of pets to the relevant team members.
- Perform any other duties assigned by management.
- Qualifications
- Diploma or Bachelor's Degree in Customer Service, Business Administration, Marketing, Hospitality, Animal Science, or a related field.
- Minimum of 2 years'
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-08-14.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.