Customer Service Officer
AI summary
Customer Service Officer role in Nairobi with Claid Africa Africa Group Limited, focused on showroom sales, customer inquiries, quotations, and driving sales conversions. Requires strong communication skills, a customer-focused mindset, and the ability to build lasting client relationships. Full-time role with a salary of KES 30,000.
- Full-time customer service role based in Nairobi
- Salary indicated as KES 30,000
- Involves showroom sales, quotations, and CRM follow-ups
- Requires KCSE Certificate minimum grade C+
- Diploma or degree in related field is an added advantage
- Previous customer service or sales experience preferred
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KES 30,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Claid Africa Africa Group Limited and the role in Nairobi.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Claid Africa Africa Group Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Customer Service Officer
- Claid Africa Africa Group Limited
- Customer Service & Support
- 2 weeks ago
- Easy apply
- New
- Nairobi
- Full Time
- Banking, Finance & Insurance
- Confidential
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- Job summary
- The role requires excellent communication skills, a customer-focused mindset, and the ability to build lasting client relationships while contributing to the company's sales growth.
- Min Qualification:
- Certificate
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Nairobi, Kenya
- Job descriptions &
Requirements
- Position: Customer Service Officer
- Company: Claid africa group limited
- Salary .30ksh
- About the Company
- Safety Hub Enterprises Limited is a leading provider of workwear manufacturing, personal protective equipment (PPE), and branding services in Kenya. We are committed to delivering high-quality products and exceptional customer service to businesses across various industries.
- Job Summary
- The Customer Service Officer will serve as the first point of contact for customers, ensuring an outstanding customer
- and recommend appropriate workwear, PPE, branding, and related products.
- Prepare accurate quotations, invoices, and sales orders.
- Upsell and cross-sell products and services to maximize sales opportunities.
- Ensure prompt service delivery and a seamless customer experience.
- Maintain an organized, clean, and professional showroom with attractive product displays.
- 3. Customer Relationship Management
- Build and maintain strong, long-term relationships with customers.
- Promote customer loyalty and encourage repeat business.
- Handle customer complaints professionally and resolve issues promptly.
- Maintain accurate customer records and interactions in the CRM.
- Follow up on deliveries to ensure customer satisfaction after every sale.
- 4. Sales Performance & Business Growth
- Achieve individual and departmental sales targets.
- Contribute to retention initiatives.
- Minimize order errors, returns, and cancellations through attention to detail.
- Qualifications
- KCSE Certificate (Minimum Grade C+).
- Diploma or Bachelor's Degree in Customer Service, Sales & Marketing, Business Administration, Communication, Public Relations, or a related field.
- Previous
Experience
while supporting showroom sales, handling customer inquiries, preparing quotations, and driving sales conversions. The role requires excellent communication skills, a customer-focused mindset, and the ability to build lasting client relationships while contributing to the company's sales growth.
Key
in customer service, sales, or front office is an added advantage.
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Responsibilities
- 1. Customer Service & Showroom Sales
- Welcome and assist walk-in customers in a professional and friendly manner.
- Understand customer