Job in Kenya
Customer Service Executive
CountyNairobiCityNairobiContractFull TimePosted2026-08-07Close dateNot specifiedExperience3 yearsSourceBrighterMonday KenyaSalaryKSh 30,000 - 45,000 Negotiable
customer service executivecall centercustomer carenairobifull timediplomamid level3 yearsmedia communicationsnegotiable salarycall_centerinternship
AI summary
A Nairobi-based Customer Service Executive role with a client seeking a professional, well-groomed candidate with call center, customer care, or administrative experience. Duties include handling inquiries and complaints via phone, email, and in person, maintaining records, and coordinating with internal teams. Salary is KSh 30,000–45,000 negotiable.
- Full-time role based in Nairobi with standard 8 to 5 working hours
- Requires diploma or degree and around 3 years of relevant experience
- Salary range KSh 30,000–45,000 negotiable
- Focus on phone, email, and in-person customer support
- Strong communication, problem-solving, and Microsoft Office skills needed
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 30,000 - 45,000 Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, Customer Service & SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Studio Twenty Two Agencies (ABELA) LIMITED and the role in Nairobi.
- Add concrete examples related to call_center, internship, Customer Service & Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Executive role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Studio Twenty Two Agencies (ABELA) LIMITED before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
- CUSTOMER SERVICE EXECUTIVE
- Studio Twenty Two Agencies (ABELA) LIMITED
- Customer Service & Support
- 4 weeks ago
- Easy apply
- Nairobi
- Full Time
- Advertising, Media & Communications
- KSh
- 30,000 - 45,000
- Negotiable
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- Job summary
- Our client is seeking a professional and customer-focused Customer Service Executive to join their team. The ideal candidate should have previous
Experience
- as a Call Center Agent, Customer Care Representative or in an Administrative role. The successful candidate must be well-groomed, presentable and possess excellent communication.
- Min Qualification:
- Diploma
- Level:
- Mid level
- Length:
- 3 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Kenya
- Job descriptions &
- as a Call Center Agent, Customer Care Representative, or Administrator.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving skills.
- Proficient in Microsoft Office applications.
- Must be presentable, well-groomed, and professional.
- Ability to work under pressure and manage multiple tasks effectively.
- Positive attitude and strong customer service orientation.
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
- Key
- Diploma or Degree in Business Administration, Customer Service, Communication, or a related field.
Responsibilities
- Respond to customer inquiries professionally via phone, email, and in person.
- Handle customer complaints and provide timely resolutions.
- Maintain accurate customer records and documentation.
- Process customer requests and follow up to ensure satisfaction.
- Coordinate with internal departments to resolve customer issues.
- Perform general administrative duties as assigned.
- Uphold high standards of customer service and professionalism.
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-09-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.