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Customer Service Executive – Freight Forwarding & Logistics

POWERVISION CONSULTANCY Nairobi Full Time Posted 2026-08-07
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CountyNairobiCityNairobiContractFull TimePosted2026-08-07Close dateNot specifiedExperience3 yearsSourceBrighterMonday KenyaSalaryKSh 45,000 - 60,000
customer service executivefreight forwardinglogisticsshippingNairobifull timemid levelclient relationsoperations coordinationimport exportsalescall_center
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AI summary

Customer Service Executive role in Nairobi with Powervision Consultancy, focused on international freight forwarding and logistics. The position involves managing client communication, shipment updates, quotations, and cross-team coordination to ensure service excellence. Salary is KSh 45,000–60,000, and applications are sent to jobs@powervision.co.ke.

  • Freight forwarding and logistics customer service role in Nairobi
  • Salary KSh 45,000 – 60,000
  • Requires 3–5 years experience in freight, shipping, or logistics
  • Bachelor's degree or diploma in logistics, business, or related field
  • Send application to jobs@powervision.co.ke

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Source salary available

The source lists KSh 45,000 - 60,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.

Can you qualify for this role?

  • Required3+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in NairobiThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Customer Service Executive – Freight Forwarding & Logistics evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to POWERVISION CONSULTANCY and the role in Nairobi.
  • Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.

Source and safety check

  • BrighterMonday Kenya
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Customer Service Executive – Freight Forwarding & Logistics role in sales, call_center?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Nairobi under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research POWERVISION CONSULTANCY before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

  • Customer Service Executive – Freight Forwarding & Logistics
  • POWERVISION CONSULTANCY
  • Customer Service & Support
  • 1 week ago
  • Easy apply
  • New
  • Nairobi
  • Full Time
  • Shipping & Logistics
  • KSh
  • 45,000 - 60,000
  • Share link
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  • Job summary
  • This role is ideal for an individual who understands the dynamics of international freight, values strong client relationships, and can coordinate seamlessly across operations to ensure service excellence. Send application to jobs@powervision.co.ke
  • Min Qualification:
  • Bachelors

Experience

  • Level:
  • Entry level
  • Length:
  • 2 years
  • Language Requirement:
  • English
  • Working Hours:
  • Full Time - 8 to 5
  • Applicant
  • Location:
  • Kenya
  • Job descriptions &
  • in Customer Service within the
  • Freight Forwarding, Shipping, Clearing & Forwarding, or Logistics industry
  • .
  • Strong understanding of import and export documentation and freight forwarding processes.
  • handling Air Freight, Sea Freight, Customs Clearance, and Transport coordination will be an added advantage.
  • Excellent communication, interpersonal, and relationship management skills.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to multitask, prioritize effectively, and perform under pressure.
  • High level of professionalism, attention to detail, and customer orientation.
  • Proficiency in Microsoft Office Suite and freight/logistics management systems.
  • Log In and Apply
  • Important safety tips
  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
  • Report Job

Requirements

  • Key
  • Bachelor's Degree or Diploma in Logistics & Supply Chain Management, Business Administration, International Business, or a related field.
  • Minimum
  • 3–5 years'

Responsibilities

  • Serve as the primary point of contact for clients, ensuring prompt, professional, and courteous communication.
  • Manage customer inquiries, quotations, shipment updates, and service requests from initiation to completion.
  • Coordinate closely with Operations, Customs Clearance, Transport, Warehousing, and Sales teams to ensure smooth shipment execution.
  • Provide clients with timely updates on shipment status, delays, and resolutions.
  • Handle customer complaints effectively and ensure issues are resolved within agreed timelines.
  • Monitor customer satisfaction and maintain long-term client relationships through exceptional service delivery.
  • Prepare and maintain accurate shipment documentation and customer records.
  • Ensure compliance with company procedures and international freight forwarding standards.
  • Support the sales team by identifying opportunities to enhance customer satisfaction and retention.
  • Prepare customer reports and service performance updates where required.
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-08-11.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.