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Customer Service & Digital Marketing Officer

Aspire Lending Limited Nairobi, Kenya Full Time Posted 2026-09-05

CountyNairobiCityNairobiContractFull TimePosted2026-09-05Close dateNot specifiedExperience2 yearsSourceJobWeb Kenya

customer servicedigital marketingsocial mediasales supportnairobifull timemarketing officerentry levelsalescall_centerCustomer serviceDigital marketing

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AI summary

Aspire Lending Limited is hiring a Customer Service & Digital Marketing Officer in Nairobi. The role combines customer service, social media management, digital marketing campaigns, and sales support. Candidates need a diploma or degree in a related field and at least 2 years of relevant experience.

Hybrid role covering customer service, digital marketing, and sales support
Manage social media platforms including Facebook, Instagram, TikTok, LinkedIn, X, and WhatsApp Business
Diploma or degree in Marketing, Business Administration, Communications, or related field required
At least 2 years of experience in customer service, sales, or digital marketing
Content creation, copywriting, and basic graphic design skills are an added advantage

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

Required2+ years of relevant experienceThe job post includes a minimum experience signal.
RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
PreferredPractical evidence in sales, call_center, Customer serviceThe tags and summary point to skills connected with this role.
RequiredAvailability to work in NairobiThe vacancy is associated with this location.
UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

Likely requiredUpdated CV
Role specificCover letter or short employer message
OptionalProfessional references
Role specificAcademic or professional certificates
VerifyID or passport only after verifying the employer

Application tips for this job

Place your strongest Customer Service & Digital Marketing Officer evidence in the first half of your CV.
In your cover letter or employer message, connect your experience to Aspire Lending Limited and the role in Nairobi.
Add concrete examples related to sales, call_center, Customer service, ideally with measurable outcomes or clear responsibilities.
Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
Confirm the deadline, interview location and employer contact before sharing personal documents.
Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

JobWeb Kenya
Original source link available
Application method is clear
Deadline not specified

No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

What experience makes you a strong fit for this Customer Service & Digital Marketing Officer role in sales, call_center?
How have you handled responsibilities similar to those in this job post?
Are you available to work in Nairobi under the listed contract or schedule?

Prepare examples with clear responsibilities, tools used and measurable outcomes.
Review the source and research Aspire Lending Limited before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

Job Purpose

The Customer Service & Digital Marketing Officer is responsible for providing excellent customer service, managing customer inquiries and complaints, promoting the company\’s products and services through digital platforms, generating leads, and supporting sales growth through effective online marketing initiatives.

Key

Responsibilities

Customer Service
Receive and respond to customer inquiries through phone calls, emails, social media platforms, WhatsApp, and walk-in visits.
Provide accurate information regarding the company\’s products and services.
Handle customer complaints professionally and ensure timely resolution.
Follow up on customer requests and ensure customer satisfaction.
Maintain customer records and update customer databases.
Escalate complex customer issues to the relevant departments for resolution.
Conduct customer satisfaction surveys and provide feedback to management.
Ensure all customer interactions reflect the company\’s values and professionalism.
Digital Marketing
Develop and implement digital marketing campaigns to promote company products and services.
Manage the company\’s social media platforms, including Facebook, Instagram, TikTok, LinkedIn, X (Twitter), and WhatsApp Business.
Create, schedule, and publish engaging content across digital channels.
Monitor social media engagement and respond to comments, messages, and inquiries.
Generate leads through online marketing campaigns and digital promotions.
Assist in the design and execution of promotional materials and advertisements.
Monitor website and social media performance and prepare monthly performance reports.
Track digital marketing trends and recommend new marketing strategies.
Support the sales team by generating and nurturing online leads.
Maintain brand consistency across all digital platforms.
Sales Support
Identify potential customers and generate leads through online and offline channels.
Follow up on customer inquiries and convert leads into sales opportunities.
Assist in organizing marketing events, exhibitions, activations, and promotional campaigns.
Support customer retention initiatives through regular engagement and follow-up.
Key Performance Indicators (KPIs)
Customer satisfaction levels.
Response time to customer inquiries.
Number of customer complaints resolved.
Social media growth and engagement rates.
Number of qualified leads generated.
Conversion rate of online leads.
Content publishing consistency.
Achievement of assigned sales and marketing targets.
Qualifications and

Experience

Academic Qualifications
Diploma or Degree in Marketing, Business Administration, Public Relations, Communications, Sales and Marketing, or a related field.
At least 2 years of
in customer service, sales, digital marketing, or a related role.
managing social media platforms and digital marketing campaigns is an added advantage.
Skills and Competencies
Excellent communication and interpersonal skills.
Strong customer service orientation.
Proficiency in social media management and digital marketing tools.
Content creation and copywriting skills.
Good organizational and time-management skills.
Ability to multitask and work under pressure.
Basic graphic design skills will be an added advantage.
Strong problem-solving and analytical skills.
Sales and negotiation skills.
Proficiency in Microsoft Office applications.

Source and provenanceSource: JobWeb Kenya. Last checked: 2026-09-12.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.

Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.