Customer Service Agent
AI job insight
Kilimall, a leading Kenyan e-commerce platform, is hiring a Customer Service Agent in Nairobi. The role involves managing live chat inquiries, handling customer calls, and ensuring timely resolution of customer issues to meet satisfaction targets.
- Handle live chat inquiries, support tickets, and inbound/outbound customer calls
- Achieve daily clearance and response rate within 3 minutes
- Requires typing speed of 40 words per minute and a degree/diploma in a business-related course
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Kilimall, a leading Kenyan e-commerce platform, is hiring a Customer Service Agent in Nairobi. The role involves managing live chat inquiries, handling customer calls, and ensuring timely resolution of customer issues to meet satisfaction targets.
- Handle live chat inquiries, support tickets, and inbound/outbound customer calls
- Achieve daily clearance and response rate within 3 minutes
- Requires typing speed of 40 words per minute and a degree/diploma in a business-related course
- Prior customer service experience with strong communication and problem-solving skills needed
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, customer service representative, call center agentThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kilimall and the role in Nairobi.
- Add concrete examples related to call_center, customer service representative, call center agent, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Agent role in call_center, customer service representative?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kilimall before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job responsibilities:
Manage and respond to live chat inquiries and support tickets.
Handle inbound and outbound customer calls
Provide customer support through chat channels, ensuring timely and accurate responses.
Customer issue follow up and inquiries to ensure prompt resolution.
Attaining the required Customer satisfaction rate.
Attain daily clearance and response rate below 3min
Requirements
- Typing speed of 40 words per Minute
- Degree or diploma in a Business-related Course
- Experience in a similar role
- Good Customer Service Skills
- Good communication skills
- Problem solving skill