Customer Service Agent
AI summary
Kilimall, Kenya's largest online shopping mall, is hiring a Customer Service Agent in Nairobi. The role involves managing live chat, handling calls, resolving customer issues, and meeting satisfaction and response time targets. Requires typing speed of 40 wpm, a business-related degree/diploma, and prior experience in a similar role.
- Manage live chat, inbound/outbound calls, and support tickets.
- Must achieve daily clearance and response rate below 3 minutes.
- Requires typing speed of 40 words per minute.
- Degree or diploma in a Business-related Course required.
- Apply via email with CV and cover letter to recruitment@kilimall.com by 27th July 2026.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, Agent, SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kenya employer and the role in Nairobi.
- Add concrete examples related to retail, Agent, Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Job in Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Job in Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- MediumThe employer is not clearly identified in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Agent role in retail, Agent?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kenya employer before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Agent Kilimall Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more. Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our 7-day free return policy*, order delivery-tracking, dedicated customer service support and many other premium services. As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits. We are highly customer-centric and are committed towards finding innovative ways of improving our customers' shopping
Experience
with us Thank You and we hope you enjoy your
with us. Rate this employer Select rating Give it 1/5 Give it 2/5 Give it 3/5 Give it 4/5 Give it 5/5 Average: 3 ( 1 vote) Rate Leave this field blank https://www.kilimall.co.ke/ Customer Service Agent Job
in a similar role Good Customer Service Skills Good communication skills Problem solving skill Method of Application Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading "CUSTOMER SERVICE AGENT" by 27th July 2026. Please state your current and expected remuneration in your CV, only shortlisted candidates will be contacted. Apply Click on the APPLY button to send your application documents: Your application will be sent to the employer immediately (Allowed formats: .doc .pdf .txt .docx) A confirmation email will be sent to you few minutes afterwards You can request any documents archived from our website (ex: a job description, a CV, a cover letter...) Please bear in mind that you should never be requested to pay to get interviews, or to pass extra certifications etc...
Responsibilities
Manage and respond to live chat inquiries and support tickets. Handle inbound and outbound customer calls Provide customer support through chat channels, ensuring timely and accurate responses. Customer issue follow up and inquiries to ensure prompt resolution. Attaining the required Customer satisfaction rate. Attain daily clearance and response rate below 3min.
Requirements
Typing speed of 40 words per Minute Degree or diploma in a Business-related Course