Job in Kenya
Customer Service Agent
CountyNairobi CountyCityNot specifiedContractFull TimePosted2026-09-16Close dateNot specifiedExperience1 yearSourceMyJobMag Kenya
customer service agentcustomer carenairobifull timeonsitecall center supportentry levelbpocall_centercustomer servicecustomer careBPO
AI summary
Instahr is hiring a full-time, onsite Customer Service Agent in Nairobi to handle customer inquiries via phone and email, resolve issues, and support stakeholder communication. The role requires at least one year of customer service experience, strong English and communication skills, and a professional work ethic. Interested candidates should apply using the Apply Now button on the posting.
- Full-time, onsite role based in Nairobi
- At least 1 year of customer service experience required
- Phone and email customer inquiry handling
- Excellent English and communication skills needed
- Apply directly via the Apply Now button
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, customer service, customer careThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Instahr and the role in Not specified.
- Add concrete examples related to call_center, customer service, customer care, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Agent role in call_center, customer service?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Instahr before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
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- Customer Service Agent
- Job Type
- Full Time
- ,
- Onsite
- Qualification
- BA/BSc/HND
- ,
- Diploma
- ,
- First School Leaving Certificate
- ,
- KCSE
- ,
- MBA/MSc/MA
- ,
- Others
Experience
- 1 year
- Location
- Nairobi
- Job Field
- Customer Care, Success and Service
- Main
- in customer service
- Excellent listening and communication skills
- Positive attitude and professional work ethic
- Interpersonal skills, tact, diplomacy and politeness
- Sense of responsibility and discretion
- Autonomy and resourcefulness.
- Schedule flexibility.
- Previous
- with a North American company would be an advantage.
- Check how your CV aligns with this job
- Method of Application
- Interested and qualified candidates should apply using the Apply Now button below.
- Build your CV for free.
- Download in different templates.
Responsibilities
- Receive and process customer inquiries (via phone and email);
- Optimize communication and relationships with various stakeholders;
- Report, follow up, document and take action to resolve all ongoing issues until they are resolved;
- Inform customers on products and services offered;
- Perform data entry;
- Perform any other duties as assigned by the immediate supervisor or related to the position.
- Desired qualifications/
Requirements
- for the position :
- Excellent English
- Minimum 1 year
Source and provenanceSource: MyJobMag Kenya. Last checked: 2026-09-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.