Customer & Sales Operations Coordinator
AI summary
Optimise Outsourcing Ltd is hiring a Customer & Sales Operations Coordinator in Nairobi to support a UK-based e-commerce retailer. The office-based, full-time role involves handling customer enquiries, coordinating deliveries, supporting sales, and working closely with internal teams to ensure smooth order fulfilment.
- Office-based full-time role in Nairobi, Monday–Friday
- Supports a leading UK e-commerce retailer in fireplaces and stoves
- Customer service, sales support, and delivery coordination focus
- Employer of Record provides HR support and structured onboarding
- All work equipment provided including computer and headset
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Confidential. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, retail, factoryThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer & Sales Operations Coordinator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Optimise Outsourcing Ltd and the role in Not specified.
- Add concrete examples related to sales, retail, factory, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Customer & Sales Operations Coordinator role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Optimise Outsourcing Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer & Sales Operations Coordinator
Optimise Outsourcing Limited
Customer Service & Support
2 weeks ago
Easy apply
New
Kenya
Full Time
Confidential
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Job summary
They have invested in modern digital finance processes to improve control, speed, and accuracy, particularly in stock costing and purchase order compliance. They value trust and transparency and work closely with offshore support teams to deliver timely, well-coordinated services.
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant
Location:
Kenya
Job descriptions &
Requirements
Employer:
Optimise Outsourcing Ltd
Work
Location:
Nairobi (Office-based)
Working Hours:
Monday–Friday
Type:
Full-Time
1. Introduction to the Role
Optimise Outsourcing is looking for an exceptional Customer & Sales Operations Coordinator to provide exceptional customer service and sales support by managing customer
enquiries, coordinating deliveries, resolving issues, supporting internal teams, and ensuring smooth order fulfilment across the business.
2. About the Client
Our client is a well-established, leading UK retailer of fireplaces, stoves, flues, and related accessories, operating under strong e-Commerce brands and handling a high volume of transactions. They have invested in modern digital finance processes to improve control, speed, and accuracy, particularly in stock costing and purchase order compliance. They value trust and transparency and work closely with offshore support teams to deliver timely, well-coordinated services. For GDPR and confidentiality reasons, the client’s identity will be disclosed at the interview stage.
3. About Optimise Outsourcing
Optimise Outsourcing is a UK-registered Employer of Record (EOR) and recruitment partner with a strong operational base in Nairobi. We connect high-performing Kenyan professionals with established international businesses and provide:
Full HR and operational support
Structured onboarding and training
Performance coaching and development
A professional, office-based working environment
Joining Optimise means joining a company committed to long-term career growth and operational excellence.
4. Key
and special instructions are communicated accurately and efficiently.
Internal Coordination
· Work closely with Sales, Finance, Credit Control, Operations and Warehouse teams to ensure customer
are met.
· Liaise with colleagues to resolve account queries, delivery challenges and customer service issues.
· Support branch and depot operations through effective communication and coordination.
5. Essentials
Customer service excellence
B2B sales support
Relationship management
Logistics and delivery coordination
Problem solving and conflict resolution
Excellent communication skills
Time management and prioritisation
Strong organisational skills
Microsoft Office and business systems
Responsibilities
- Customer Service & Account Management
- · Respond to customer enquiries regarding products, pricing, delivery schedules, returns and account queries.
- · Build and maintain strong relationships with customers, suppliers and internal stakeholders.
- · Resolve customer concerns promptly and professionally, ensuring a high level of customer satisfaction.
- · Prepare quotations and provide product information to customers and sales representatives.
- · Assist the sales team with order enquiries, pricing requests and customer follow-ups.
- · Identify solutions that meet customer needs while supporting company sales objectives.
- Logistics & Delivery Coordination
- · Coordinate deliveries with customers, warehouses and third-party carriers.
- · Track urgent deliveries and manage communication between customers and transport providers.
- · Ensure delivery
Experience
- 6. Working Environment & Equipment
- Office-based role in Nairobi.
- All equipment provided, including:
- o Computer and monitors
- o Headset and telephony systems
- o Secure access to required systems
- Candidates are not required to provide their own equipment.
- Remuneration is aligned with
- and current market standards.
- 7. Application Process (Please Read Carefully)
- To be considered for this role, applicants must complete ALL the following:
- Step 1 — Complete the mandatory assessment
- Step 2 — Upload your CV and cover letter via the assessment portal
- Step 3 — Submit your application for review
- Application & Assessment Link:
- https://app.testgorilla.com/s/g0ac0hhm
- Applications without completed assessments will not be reviewed.
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