Customer & Sales Operations Coordinator
AI summary
Optimise Outsourcing Ltd is hiring a Customer & Sales Operations Coordinator for an office-based role in Nairobi. The role involves customer service, sales support, logistics coordination, and internal team collaboration. Candidates complete a mandatory assessment via TestGorilla and submit CV and cover letter.
- Office-based role in Nairobi with all equipment provided
- Full-time, Monday to Friday
- Requires customer service excellence and B2B sales support
- Must complete mandatory online assessment to be considered
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer & Sales Operations Coordinator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to MyJobsInKenya and the role in Not specified.
- Add concrete examples related to sales, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobsInKenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobsInKenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer & Sales Operations Coordinator role in sales, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research MyJobsInKenya before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Employer: Optimise Outsourcing Ltd Work
Location: Nairobi (Office-based) Working Hours: Monday–Friday Type: Full-Time Description Key
Summary Optimise Outsourcing is looking for an exceptional Customer & Sales Operations Coordinator to provide exceptional customer service and sales support by managing customer enquiries, coordinating deliveries, resolving issues, supporting internal teams, and ensuring smooth order fulfilment across the business.
Responsibilities
Customer Service & Account Management Respond to customer enquiries regarding products, pricing, delivery schedules, returns and account queries. Build and maintain strong relationships with customers, suppliers and internal stakeholders. Resolve customer concerns promptly and professionally, ensuring a high level of customer satisfaction. Prepare quotations and provide product information to customers and sales representatives. Assist the sales team with order enquiries, pricing requests and customer follow-ups. Identify solutions that meet customer needs while supporting company sales objectives. Logistics & Delivery Coordination Coordinate deliveries with customers, warehouses and third-party carriers. Track urgent deliveries and manage communication between customers and transport providers. Ensure delivery
Requirements
- and special instructions are communicated accurately and efficiently. Internal Coordination Work closely with Sales, Finance, Credit Control, Operations and Warehouse teams to ensure customer
- are met. Liaise with colleagues to resolve account queries, delivery challenges and customer service issues. Support branch and depot operations through effective communication and coordination.
Education
Relevant diploma or degree is an added advantage More Details on
Experience
Customer service excellence B2B sales support Microsoft Office and business systems
More Details on Skills Relationship management Logistics and delivery coordination Problem solving and conflict resolution Excellent communication skills Time management and prioritisation Strong organisational skills Terms And Conditions Working Environment & Equipment Office-based role in Nairobi. All equipment provided, including: Computer and monitors Headset and telephony systems Secure access to required systems Candidates are not required to provide their own equipment. Remuneration is aligned with
and current market standards. To be considered for this role, applicants must complete ALL the following: Step 1 — Complete the mandatory assessment Step 2 — Upload your CV and cover letter via the assessment portal Step 3 — Submit your application for review 👉 Application & Assessment Link: https://app.testgorilla.com/s/g0ac0hhm ⚠️ Applications without completed assessments will not be reviewed.