Customer Relations Officer
AI summary
A business advisory firm seeks a proactive Client Relations & Office Administrator in Nairobi to serve as the main point of contact between clients and the firm. The role involves handling enquiries via phone, email, WhatsApp and social media, supporting client acquisition, and coordinating follow-ups on proposals and consultations. The position is full time, requires a diploma and at least 2–3 years of relevant experience, and offers a salary of KSh 15,000–30,000.
- Full-time role based in Nairobi with extensive local travel
- Salary range KSh 15,000 – 30,000
- Requires diploma and 2–3 years of client service or admin experience
- Client-facing role across phone, email, WhatsApp and social media
- Experience in accounting, consulting or financial services is an added advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 15,000 - 30,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, finance, Admin & OfficeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Relations Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Employd Staffing Solutions Ltd and the role in Nairobi.
- Add concrete examples related to sales, finance, Admin & Office, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Relations Officer role in sales, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Employd Staffing Solutions Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Relations Officer.
Employd Staffing Solutions Ltd
Admin & Office
3 weeks ago
Easy apply
New
Nairobi
Full Time
Banking, Finance & Insurance
KSh
15,000 - 30,000
Share link
Share on WhatsApp
Share on LinkedIn
Share on Facebook
Share on Twitter
Share via SMS
Job summary
Our client is a business advisory firm providing accounting, financial, and management consulting services to SMEs and growing businesses. They are seeking a proactive, highly organized, and client-focused Client Relations & Office Administrator to serve as the primary point of contact between clients and the firm.
Min Qualification:
Diploma
Experience
- Level:
- Mid level
- Length:
- 2 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Kenya
- Job descriptions &
- in an administrative, client service, customer relations, or office support role
- within an accounting, consulting, financial services, or professional services environment will be an added advantage.
- Basic understanding of bookkeeping, payroll, taxation, and business registration processes is desirable
- Mobility : Fully flexible to travel extensively across Nairobi and surrounding regions for field execution.
- Proficiency in Microsoft Office Suite and Google Workspace. Comfortable using WhatsApp Business, email platforms, and social media for professional client communication.
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
- Serve as the first point of contact for clients, ensuring all interactions reflect the firm's professional standards.
- Respond promptly and professionally to enquiries received through telephone, email, WhatsApp, social media platforms, and other communication channels. Direct client requests to the appropriate department or team member while ensuring timely follow-up and resolution.
- Build positive relationships with prospective and existing clients through courteous and efficient communication
- Manage incoming sales enquiries and support the firm's client acquisition process from initial contact through engagement. Follow up on prospective client enquiries, proposals, and scheduled consultations.
- Communicate the firm's service offerings clearly, including bookkeeping, payroll administration, tax advisory, company registration, and related consulting services. Maintain accurate records of enquiries, follow-up activities, and client interactions.
- Follow up with clients after meetings to communicate agreed actions, required documentation, and next steps.
- Coordinate communication coverage to ensure client enquiries continue to receive timely responses when accompanying the CEO in meetings.
- Qualifications .
- Diploma or Bachelor's degree in Business Administration, Office Management, Finance, Accounting, Communications, or a related discipline.
- At least 2–3 years'