Job in Kenya
Customer Relations Officer
CountyNairobiCityNairobiContractFull TimePosted2026-08-21Close dateNot specifiedExperience1 yearSourceJobWeb Kenya
customer relations officerreal estate salesproperty salesclient relationsnairobifull timecrmsales quotassalestechnologyfinancecustomer relations
AI summary
Employd Staffing Solution is hiring a Customer Relations Officer in Nairobi to handle property inquiries, pitch available properties, and convert leads into confirmed sales. The role involves negotiating prices, guiding buyers through contracts and site visits, and maintaining strong client relationships. A degree in Business Administration or Marketing and 1–3 years of property sales or client relations experience are required.
- Real estate sales and client relations role in Nairobi
- Focus on converting warm leads into property sales
- Requires 1–3 years experience in property sales or client relations
- Bachelor’s degree in Business Administration, Marketing, or related field
- Strong negotiation, communication, and CRM skills needed
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, technology, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Relations Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Employd Staffing Solution and the role in Nairobi.
- Add concrete examples related to sales, technology, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Relations Officer role in sales, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Employd Staffing Solution before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Key
Responsibilities
- Respond promptly to phone, email, and walk-in property inquiries.
- Pitch available properties to warm leads and turn inquiries into confirmed property sales.
- Stay in touch with existing buyers to generate repeat business and new referral leads.
- Negotiate prices, explain payment structures, and guide buyers through signing legal sales contracts.
- Conduct highly persuasive property tours that highlight specific financial returns and lifestyle benefits.
- Research competitor pricing and local property trends to pitch solutions more effectively to buyers.
- Build long-term rapport with buyers and investors by offering honest advice and updates.
- Guide clients through site visits and explain property features.
- Handle client complaints and coordinate with finance or legal teams for smooth transactions.
- Update customer interaction logs and track sales pipelines accurately .
- Qualifications .
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1 to 3 years of
Experience
- in sales, or client relations, within the property sector.
- Proven
- meeting or exceeding monthly real estate sales quotas.
- Strong skills in handling buyer objections, price pushback, and contract terms.
- Existing relationships with local property investors, brokers, or wealth managers is a plus.
- Excellent spoken and written communication skills with strong active listening.
- Proficiency in MS Office and familiarity with CRM software.
- High emotional intelligence, patience, and problem-solving abilities.
Source and provenanceSource: JobWeb Kenya. Last checked: 2026-08-26.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.