Customer Performance Field Officer
AI job insight
M-KOPA is seeking a full-time, on-site field officer in Nairobi to handle customer performance, collections and lawful asset recovery. Applicants must have a valid NTSA Class A2 licence and motorcycle-riding ability; the market salary estimate is KES 45,000–75,000 monthly.
- Full-time, on-site role in Nairobi.
- Valid NTSA motorcycle licence (Class A2) is mandatory.
- Daily motorcycle riding across varied terrain and weather is required.
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M-KOPA is seeking a full-time, on-site field officer in Nairobi to handle customer performance, collections and lawful asset recovery. Applicants must have a valid NTSA Class A2 licence and motorcycle-riding ability; the market salary estimate is KES 45,000–75,000 monthly.
- Full-time, on-site role in Nairobi.
- Valid NTSA motorcycle licence (Class A2) is mandatory.
- Daily motorcycle riding across varied terrain and weather is required.
- Market estimate: KES 45,000–75,000 per month.
- Mid-level role requiring Excel and Freshdesk proficiency.
- Field duties include lawful asset recovery and customer interaction.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KES 45,000–75,000/mo (market estimate). Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in Field officer, Customer-facing role, Driving roleThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Performance Field Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to M-KOPA and the role in Nairobi.
- Add concrete examples related to Field officer, Customer-facing role, Driving role, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from GoKazini; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- GoKazini
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Performance Field Officer role in Field officer, Customer-facing role?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research M-KOPA before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
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MK
Customer Performance Field Officer
Members only
Nairobi, Kenya
KES 45,000 – 75,000/mo
Market estimate
On-site
Full-time
Mid-level
Posted today
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What you bring
A valid NTSA driving license with motorcycle entitlement (Class A2): this is a mandatory requirement; applications without it will not be considered
Proven, competent motorbike riding experience and physical fitness to ride daily in varied terrain and weather conditions
Proven experience in collections, debt recovery, fleet management, or a similar field-based customer role
Strong communication skills; especially in handling difficult or sensitive customer interactions
Ability to manage field operations independently, including lawful asset recovery and professional interaction with customers, community leaders, and law enforcement
Proficiency with data tracking and reporting tools such as Excel and Freshdesk
A clean driving and conduct record, with the ability to pass background, integrity, and police-clearance checks