Customer Experience Officer/Receptionist
AI summary
Equity Afia is hiring a Customer Experience Officer/Receptionist in Thika, Kenya. The role involves managing front desk operations, welcoming patients and visitors, scheduling appointments, handling enquiries, supporting patient flow, and providing general administrative support. This is an entry-level, full-time position requiring a diploma and at least two years of service-oriented experience.
- Front desk and reception duties in a healthcare setting
- Entry-level role with full-time, on-site contract in Thika
- Requires diploma and at least two years of service experience
- Deadline for applications is 10 October 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, no_experience, ReceptionistThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in ThikaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Officer/Receptionist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Equity Afia and the role in Thika.
- Add concrete examples related to call_center, no_experience, Receptionist, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-10.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-10
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Officer/Receptionist role in call_center, no_experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Thika under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Equity Afia before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Customer Experience Officer/Receptionist
Date Posted: 24/09/2026
Job Type: Full Time
Job Level: Entry
Employer: Equity Afia
Industry: Customer Service
Salary: Open
Location: Thika
Country: Kenya
Deadline: 10/10/2026
Medical Jobs, Equity Afia Jobs. Responsible for managing front desk operations, welcoming and assisting patients and visitors, scheduling appointments, handling enquiries, supporting patient flow, and providing general administrative support. Requires a Diploma in Front Office Administration, Business Administration, Health Records, or an equivalent qualification, with at least two years’ experience. The position is based in Thika and requires on-site work.
Qualifications
- Diploma in Front Office Administration/Business Administration/ Health Records, or an equivalent qualification
- At least two (2) years working in a service-oriented industry
- Proficiency in computer skills (especially Health Management Information Systems).
- Good communication and interpersonal skills.