Customer Experience Officer
AI summary
Premier Hospital in Nairobi is hiring a Customer Experience Officer to support customer service delivery, manage patient flow and enquiries, and maintain high service standards. The role requires a Diploma in Front Office Operations or Hospitality Management and 2-3 years of customer-facing experience, preferably in healthcare.
- On-site role at Premier Hospital in Nairobi
- Deadline to apply is 30 September 2026
- Requires Diploma in Front Office Operations or Hospitality Management
- 2-3 years customer-facing experience needed
- Healthcare experience is an added advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, entregador, Customer ExperienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Premier Hospital and the role in Not specified.
- Add concrete examples related to call_center, entregador, Customer Experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-30.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-30
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Officer role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Premier Hospital before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Customer
Experience
Date Posted: 18/09/2026
Job Type: Full Time
Job Level: Middle
Employer: Premier Hospital
Industry: Customer Service
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 30/09/2026
- Officer
- Customer Service Jobs. Premier Hospital Jobs. Customer
- Officer supporting customer service delivery and managing patient flow and enquiries, requiring a Diploma in Front Office Operations or Hospitality Management with 2-3 years
- in a customer-facing role, in a healthcare environment, on-site role.
- About The Role
- Reporting to the Customer
- Co- Ordinator, the Customer
- Officer will support the efficient delivery of customer service, enhance patient and visitor satisfaction, manage patient flow and enquiries, and maintain high standards of service across the hospital.
- MINIMUM
- in a customer-facing role within a busy service environment.
- in a hospital or healthcare setting is an added advantage.
- Strong interpersonal and communication skills.
- High levels of empathy, patience and problem-solving ability.
- Excellent time management and organizational skills.
Requirements
- / QUALIFICATIONS
- Diploma in Front Office Operations, Hospitality Management or a related field.
- Formal training in customer service or customer care.
- 2-3 years of