Job in Kenya
Customer Experience Intern
CountyNairobiCityNairobiContractFull TimePosted2026-08-07Close dateNot specifiedExperienceNot specifiedSourceBrighterMonday Kenya
customer experience interninternshipnairobifull timecustomer supportdigital adoptionngodiplomano experiencesocial enterprisecall_centerinternship
AI summary
The Customer Experience Intern will support partner organizations and entrepreneurs using Somo's digital platforms through onboarding, user support, training coordination, feedback collection, and reporting. The role offers hands-on experience in customer support, digital adoption, stakeholder engagement, and data management within a growing nonprofit. Based in Nairobi, this full-time internship is suitable for diploma holders with little or no prior experience.
- Full-time internship based in Nairobi with hands-on customer experience exposure
- Supports onboarding and digital adoption on DigiSomo and DigiKua platforms
- First-line support via email, phone, and WhatsApp for partners and entrepreneurs
- Open to diploma holders with no experience or less than 1 year
- Includes training coordination, feedback analysis, and reporting experience
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Intern evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to The Somo Africa Trust and the role in Nairobi.
- Add concrete examples related to call_center, internship, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Intern role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research The Somo Africa Trust before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer
Experience
- Intern
- The Somo Africa Trust
- Customer Service & Support
- 3 weeks ago
- Easy apply
- New
- Nairobi
- Full Time
- NGO, NPO & Charity
- Confidential
- Share link
- Share on WhatsApp
- Share on LinkedIn
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- Share via SMS
- Job summary
- The Customer
- Intern will support the Customer
- function in ensuring that partner organizations and entrepreneurs receive timely, responsive, and high-quality support while using Somo's digital platforms. The intern will gain practical
- in customer support, digital platform adoption, stakeholder engagement, data management, and customer insights while contributing to the successful implementation of Somo's digital tools.
- Working closely with the Customer
- Officer and cross-functional teams, the intern will assist with onboarding, user support, training coordination, partner engagement, reporting, and continuous improvement initiatives.
- Min Qualification:
- Diploma
- Level:
- Internship & Graduate
- Length:
- No Experience/Less than 1 year
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Kenya
- Job descriptions &
- Officer where necessary.
- Maintain positive and professional communication with all stakeholders.
- Assist in managing partner communication channels and ensuring timely responses to inquiries.
- 3.
- Monitoring & Feedback
- Collect customer feedback through surveys, calls, and other engagement channels.
- Maintain accurate records of customer inquiries, issues, and resolutions.
- Support analysis of customer satisfaction trends and identify recurring challenges.
- Assist in documenting user feedback for continuous platform improvement.
- 4.
- Capacity Building & Community Engagement
- Support the coordination of virtual and in-person training sessions, webinars, and refresher demonstrations.
- Assist in preparing training materials and participant communications.
- Document success stories, testimonials, and lessons learned from partner engagements.
- Encourage continued engagement and platform usage among partners and entrepreneurs.
- 5.
- Reporting & Administrative Support
- Update customer support logs and CRM or tracking systems.
- Prepare weekly and monthly summaries of customer support activities.
- Assist in tracking platform usage, engagement levels, and onboarding progress.
- Provide administrative support for Customer
- activities, meetings, and events.
- Support any other customer
- initiatives as assigned.
- Learning Opportunities
- During the internship, the successful candidate will gain hands-on
- in:
- Customer
- and Client Relationship Management
- Digital Product Adoption and User Support
- Stakeholder Engagement
- Data Collection and Reporting
- Customer Feedback Analysis
- Training Coordination
- Social Enterprise Operations
- Cross-functional collaboration within a growing nonprofit organization
- Key Competencies
- Strong passion for customer service and helping others succeed.
- Excellent interpersonal and communication skills.
- Strong organizational and time management skills.
- Attention to detail and ability to multitask.
- Willingness to learn new digital tools and technologies.
- Positive attitude with a proactive approach to problem-solving.
- Ability to work collaboratively within a team.
- High level of professionalism and integrity.
- Passion for social impact and entrepreneurship.
- Qualifications & Skills
- Recent graduate or final-year student pursuing a Diploma or Bachelor's degree in Business Administration, Communications, Customer Service, Marketing, Information Technology, Social Sciences, or a related field.
- Strong written and verbal communication skills.
- Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.
- Comfortable using digital communication platforms such as WhatsApp, email, and online meeting tools.
- Strong organizational skills with the ability to manage multiple tasks.
- Demonstrated interest in customer service, community engagement, or digital platforms.
- Previous internship, volunteer experience, or campus leadership
- is an added advantage.
- Duration
- ● Internship period of 6 months (with the possibility of extension based on organizational needs and performance).
- What We Offer
- Practical
- supporting digital transformation initiatives for entrepreneurs across East Africa.
- Mentorship from experienced professionals in customer
- and social enterprise.
- Exposure to nonprofit operations, digital innovation, and stakeholder management.
- Opportunity to contribute to meaningful work that creates lasting impact for underserved entrepreneurs.
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- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
Key
Responsibilities
- 1.
- Partner Onboarding & Digital Adoption
- Support onboarding sessions for new partners using DigiSomo, DigiKua, and other digital platforms.
- Assist with user registration, account setup, and platform orientation.
- Share onboarding materials, user guides, and FAQs with partner organizations.
- Follow up with newly onboarded partners to ensure successful adoption of the platforms.
- 2.
- Customer Support & Partner Engagement
- Provide first-line support to partners and entrepreneurs through email, phone, and WhatsApp.
- Escalate technical or complex issues to the Customer
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-08-28.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.