Customer Experience Coordinator
AI summary
AIC Kijabe Hospital is hiring a Customer Experience Coordinator based in Kijabe, Kenya. The role involves managing patient feedback, resolving customer concerns, coordinating with hospital teams, and preparing customer experience reports. Requires a degree in Communication, PR, Marketing or related field with at least three years of customer-facing experience, preferably in healthcare.
- Full-time, mid-level position based on-site in Kijabe
- Requires degree in Communication, PR, Marketing or related field
- Minimum 3 years customer-facing experience, healthcare preferred
- CCXP certification is an added advantage
- Deadline: 29/09/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, customer experience, customer serviceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Coordinator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to AIC Kijabe Hospital and the role in Not specified.
- Add concrete examples related to call_center, customer experience, customer service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-29.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-29
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Coordinator role in call_center, customer experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research AIC Kijabe Hospital before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Customer
Experience
Date Posted: 16/09/2026
Job Type: Full Time
Job Level: Middle
Employer: AIC Kijabe Hospital
Industry: Customer Service
Salary: Open
Location: Kijabe
Country: Kenya
Deadline: 29/09/2026
Coordinator
Communication Jobs, AIC Kijabe Hospital Jobs. Responsible for receiving and managing patient feedback, resolving customer concerns, coordinating with hospital teams, conducting satisfaction surveys, monitoring service issues, and preparing reports on customer experience. Requires a degree in Communication, Public Relations, Marketing, or a related field, with at least three years’ customer-facing experience, preferably in healthcare. The position is based in Kijabe and requires on-site work.
Qualifications & Skills
Degree in Communication, Public Relations, Marketing or a related field from a recognized institution
Certification in Customer
Management (e.g., CCXP) is an added
A minimum of three (3) years relevant
in a comparable customer-facing role preferably in the Healthcare industry
A person of high integrity in their personal conduct and handling of sensitive data
Proficient in Microsoft Office and client feedback (Customer relationship management system)