Customer Communication Intern
AI summary
A leading dental healthcare provider in Mombasa seeks a Customer Communication Intern to handle patient reminders, inquiries, promotions, complaints, data entry in Navision, and reporting. The role offers a Ksh. 20,000 stipend and possible retention into permanent employment based on performance.
- Internship with possible retention into permanent role
- Stipend of Ksh. 20,000 per month
- Based in Mombasa with front office and patient communication duties
- Requires Bachelor's in Communication or related field
- Must be 26 years or below and available to start immediately
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Ksh. 20,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Internship contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Communication Intern evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to African Labour Solutions and the role in Nairobi.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Communication Intern role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research African Labour Solutions before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
- CUSTOMER COMMUNICATION INTERN
- AFRICAN LABOUR SOLUTIONS
- Customer Service & Support
- Yesterday
- Easy apply
- New
- Nairobi
- Internship & Graduate
- Recruitment
- Confidential
- Share link
- Share on WhatsApp
- Share on LinkedIn
- Share on Facebook
- Share on Twitter
- Share via SMS
- Job summary
- Prepare and send daily appointment reminders and treatment communications to patients
- Min Qualification:
- Bachelors
Experience
- Level:
- Internship & Graduate
- Length:
- 1 year
- Language Requirement:
- English
- Working Hours:
- Internship & Graduate - 8 to 5
- Applicant
- Location:
- Kenya
- Job descriptions &
Requirements
General Purpose
Our client, a leading dental healthcare provider with multiple branches in Mombasa, is seeking to recruit a Customer Communication Intern to support patient communication and front office operations. This internship offers an excellent opportunity for career growth, with the possibility of retention into permanent employment based on performance.
Location
: Mombasa|
Stipend
: Ksh. 20,000
Duties &
& Qualifications
• Bachelor's Degree in Communication or any relevant field.
• At least 1 year of exposure in front office, customer service, or customer communication roles.
• Must be 26 years of age or below.
• Excellent verbal and written communication skills.
• Strong planning, organizational, and interpersonal skills.
• Positive, outgoing personality with a customer-focused approach.
• Must be available to start immediately.
How to Apply
Qualified candidates are requested to apply by sending their CV only to
recruitment@africanlaboursolutions.co.ke
quoting the Job Title on the email subject “
Customer Communication
Intern
” by Aug 30th 2026
Log In and Apply
Important safety tips
Do not make any payment without confirming with the BrighterMonday Customer Support Team.
If you think this advert is not genuine, please report it via the Report Job link below.
Report Job
Responsibilities
- Prepare and send daily appointment reminders and treatment communications to patients.
- Communicate ongoing promotions and special offers through phone calls, emails, and other approved channels.
- Respond promptly and professionally to customer inquiries and requests.
- Handle customer complaints effectively and escalate unresolved issues to the Branch Manager where necessary.
- Collect and accurately capture customer information from job cards.
- Upload customer data into Navision and maintain accurate records.
- Prepare daily, weekly, and monthly customer communication and follow-up reports.
- Report on branch activities, including walk-in patients, quotations, sales, and follow-ups.
- Process customer orders and billing accurately.
- Ensure proper documentation and handover of customer records.
- Maintain compliance with hospital SOPs, operational policies, and issued memos.
- Build and maintain strong relationships with existing and prospective customers.
- Support initiatives aimed at improving customer satisfaction and branch sales.
- Deliver exceptional face-to-face and telephone customer service in line with hospital standards.