Customer Communication & Billing Assistant
AI summary
A medical clinic in Mombasa seeks an experienced, customer-focused Customer Communication & Billing Assistant to handle patient registration, reception, billing, insurance claims, and records management. The role offers a gross salary of Ksh. 35,000 and requires a diploma and at least four years of relevant experience.
- Gross salary of Ksh. 35,000 per month
- Medical clinic setting in Mombasa
- Requires diploma and at least 4 years of experience
- Involves billing, insurance claims, and patient reception
- Apply by email with CV by Aug 30th 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Ksh. 35,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, finance, Customer Service & SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in MombasaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Communication & Billing Assistant evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to African Labour Solutions and the role in Mombasa.
- Add concrete examples related to call_center, finance, Customer Service & Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Communication & Billing Assistant role in call_center, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Mombasa under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research African Labour Solutions before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
- CUSTOMER COMMUNICATION & BILLING ASSISTANT
- AFRICAN LABOUR SOLUTIONS
- Customer Service & Support
- Yesterday
- Easy apply
- New
- Mombasa
- Full Time
- Recruitment
- Confidential
- Share link
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- Job summary
- Handle patient registration, appointment scheduling, check-ins, and check-outs
- Min Qualification:
- Diploma
Experience
- Level:
- Mid level
- Length:
- 4 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Kenya
- Job descriptions &
- in a similar role, preferably within a hospital, medical clinic, or healthcare environment.
- Excellent verbal and written communication skills.
- Proficiency in CRM systems, Hospital Management Systems (HMS), and other relevant computer applications.
- Ability to handle high call volumes while managing multiple tasks effectively.
- How to Apply
- Qualified candidates are requested to apply by sending their CV only to
- recruitment@africanlaboursolutions.co.ke
- quoting the Job Title on the email subject “
- Customer Communication & Billing Assistant
- ” by Aug 30th 2026
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
General Purpose
Our client, a medical clinic, is seeking to recruit an experienced, customer-focused, and detail-oriented Customer Communication & Billing Assistant to support patient reception, communication, records management, and billing operations. The successful candidate will be responsible for ensuring a smooth patient experience, accurate billing and insurance processing, timely follow-up of outstanding payments, and effective coordination between patients, clinical teams, and insurance providers.
Location
: Mombasa|
Gross
Salary
: Ksh. 35,000
Duties &
& Qualifications
Diploma in Business Administration, Healthcare Administration, Finance, Customer Service, or a related field.
Bachelor’s Degree will be an added advantage.
At least 4 years’
Responsibilities
- Handle patient registration, appointment scheduling, check-ins, and check-outs.
- Manage incoming calls, patient inquiries, and direct them to the appropriate departments or personnel.
- Maintain and update accurate patient information in the Hospital Management System (HMS).
- Coordinate with clinical teams to facilitate efficient patient flow and minimize waiting times.
- Maintain cleanliness, organization, and professional standards at the reception area.
- Generate, verify, and process patient bills accurately and promptly.
- Verify patient insurance details, eligibility, and coverage.
- Coordinate with insurance providers regarding patient coverage and billing matters.
- Collect co-payments and other applicable charges and issue official receipts.
- Assist in preparing, processing, and submitting insurance claims.
- Follow up on pending bills, outstanding payments, and rejected or denied insurance claims.
- Maintain accurate financial and billing records.
- Prepare daily cash and billing reports.
- Ensure compliance with clinic billing procedures, data protection, confidentiality, and patient privacy requirements.
- Handle patient billing concerns professionally and escalate complex issues where necessary.