Customer Care Specialist
AI summary
Kerry is hiring a Customer Care Specialist in Nairobi to serve as the key contact between customers and the company. The role focuses on order management, customer support, quotes, sales order capturing, OTIF management, and export documentation within a high-performance environment. Candidates need a Bachelor’s degree, 3 years’ export administration experience, SAP knowledge, and French fluency.
- Full-time customer care role with order management and account support duties
- Requires 3 years’ export administration experience and SAP knowledge
- French language fluency is required for communication
- Involves Incoterms, Letters of Credit, IDF and LC processes
- Customer Service role based in Nairobi, Kenya
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kerry and the role in Nairobi.
- Add concrete examples related to sales, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Opened Career Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Specialist role in sales, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kerry before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
- Customer Care Specialist at Kerry
- in
- Customer Service
- Full Time
- Nairobi
- ,
- KENYA
- 2026-08-06
- Job Overview
- Date Posted
- 2026-08-06
- Location
- Nairobi
- ,
- KENYA
- Expiration date
- 2026-10-07
Experience
3 Years
Gender
Both
Qualification
Bachelor Degree
Job Description
About the Role
The Customer Care Specialist acts as a key contact between our customers and the Company. Displays a professional image of the company and provides a comprehensive service in a high performance, customer-focused environment. This individual will be required to perform at a high level by demonstrating excellent service performance and account management. The Customer Service Officer will always be pro-active to customer requirements, (both internal and external).
Manage customer requests efficiently and direct their efforts to maximise the customer experience. Apply order fulfilment methods in order to achieve accurate and efficient order processing. Perform in such a manner as to achieve the required Service rating towards the KPI’s, through system knowledge, accuracy, attitude and proactive service. Identifying and implementing the business rules and procedures.
Create and enhance the buying
of our customers through professional service using systems and applying processes. Provide support for queries, complaints and general enquiries by applying sound problem-solving abilities. Follow and apply order management procedures, tasks and administration, ensuring we follow through all orders to point of final customer receipt, meeting customer expectations. Provide a positive attitude and display a drive towards the continued success of the business.
Key
within export administration environment.
Working Knowledge of SAP Software Applications
Preferable
in Salesforce
in handling customer queries
Understanding order to billing process
Understanding of Incoterms, Letters of Credit and Import Declaration Forms
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Responsibilities
- Customer Support & Operational support
- Quotes and Pro-forma Invoice requests
- Sales order capturing or conversion.
- Changes to orders maintained.
- Weekly open order reports
- Providing full and concise feedback pro-actively
- Adhering to SLA’s and KPI’s per Kerry strategy
- Liaising with sites via cockpits on changes to orders or escalations
- OTIF management
- Build relationships with Key Account managers and sites to create a culture of inclusivity.
- Ensure we are adhering to business terms
- Apply knowledge of Inco-terms to all orders
- Understanding and following the export documentation requirement processes
- Understanding and applying country specific
Requirements
- i.e. IDF, LC
- Communication
- Excellent communication and telephone skills, Should be fluent with French.
- Computer literacy – MS Office, Word, Excel, Internet Navigation. Ability to use ERP System preferably SAP and salesforce.
- Self-motivated and highly goal orientated.
- Attention to detail.
- Strong interpersonal skills.
- Ability to deal with conflict situations.
- Dynamic team Player
- Ability to work under pressure and follow through on tasks.
- Ability to take ownership and apply knowledge with confidence.
- Commitment to company vision, values, core philosophies and ethics
- Driving positivity and culture of teamwork
- Problem solving and decision making
- Analysis
- Judgement and Decision Making
- Reasoning
- Verbal and Written Communication (including Listening)
- Influencing and negotiation
- Professional and Technical Skills
Qualifications and Skills
Minimum of 3 years’